Your IP : 18.216.146.152
<?
// Clear Category table
function ClearCategoryTable()
{
global $DB;
$err_mess = "<br>Module: support<br>File: options<br>Function: ClearCategoryTable<br>Line: ";
$DB->Query("DELETE FROM b_ticket_sla_2_category", false, $err_mess.__LINE__);
$arrSLA = array();
$strSql = "
SELECT
SLA.ID
FROM
b_ticket_sla SLA
";
$z = $DB->Query( $strSql, false, $err_mess . __LINE__ );
while( $zr = $z->Fetch() )
{
$arFields_i = array(
"SLA_ID" => intval( $zr["ID"] ),
"CATEGORY_ID" => 0,
);
$ID = $DB->Insert( "b_ticket_sla_2_category", $arFields_i, $err_mess . __LINE__ );
}
}
$module_id = "support";
IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/".$module_id."/include.php");
IncludeModuleLangFile(__FILE__);
$SUP_RIGHT = $APPLICATION->GetGroupRight($module_id);
if ($SUP_RIGHT>="R") :
if ($REQUEST_METHOD=="GET" && $SUP_RIGHT>="W" && strlen($RestoreDefaults)>0 && check_bitrix_sessid())
{
COption::RemoveOption("support");
$z = CGroup::GetList($v1="id",$v2="asc", array("ACTIVE" => "Y", "ADMIN" => "N"));
while($zr = $z->Fetch())
$APPLICATION->DelGroupRight($module_id, array($zr["ID"]));
}
$message = false;
require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/".$module_id."/include.php");
if($REQUEST_METHOD=="POST" && strlen($Update)>0 && $SUP_RIGHT>="W" && check_bitrix_sessid())
{
$SUPPORT_DIR = str_replace("\\", "/", $SUPPORT_DIR);
$SUPPORT_DIR = str_replace("//", "/", $SUPPORT_DIR);
COption::SetOptionString($module_id, "SUPPORT_DIR", $SUPPORT_DIR);
COption::SetOptionString($module_id, "SUPPORT_EDIT", $SUPPORT_EDIT);
COption::SetOptionString($module_id, "SUPPORT_MAX_FILESIZE", intval($SUPPORT_MAX_FILESIZE));
COption::SetOptionString($module_id, "ONLINE_INTERVAL", intval($ONLINE_INTERVAL));
COption::SetOptionString($module_id, "DEFAULT_VALUE_HIDDEN", $DEFAULT_VALUE_HIDDEN);
COption::SetOptionString($module_id, "DEFAULT_RESPONSIBLE_ID", $DEFAULT_RESPONSIBLE_ID);
COption::SetOptionString($module_id, "DEFAULT_AUTO_CLOSE_DAYS", $DEFAULT_AUTO_CLOSE_DAYS);
COption::SetOptionString($module_id, "VIEW_TICKET_DEFAULT_MODE", $VIEW_TICKET_DEFAULT_MODE);
COption::SetOptionString($module_id, "ONLINE_AUTO_REFRESH", $ONLINE_AUTO_REFRESH);
COption::SetOptionString($module_id, "MESSAGES_PER_PAGE", $MESSAGES_PER_PAGE);
COption::SetOptionString($module_id, "SHOW_COMMENTS_IN_TICKET_LIST", $SHOW_COMMENTS_IN_TICKET_LIST ?: 'N');
COption::SetOptionString($module_id, "SOURCE_MAIL", $SOURCE_MAIL);
COption::SetOptionString($module_id, "REINDEX_MSG_S", $REINDEX_MSG_S);
if (preg_match_all('|#|'.BX_UTF_PCRE_MODIFIER, $SUPERTICKET_COUPON_FORMAT, $_tmp) && is_array($_tmp[0]) && count($_tmp[0]) >= 6)
{
COption::SetOptionString($module_id, "SUPERTICKET_COUPON_FORMAT", $SUPERTICKET_COUPON_FORMAT);
}
else
{
$message = new CAdminMessage(GetMessage('SUP_SUPERTICKET_ERROR'));
}
COption::SetOptionString($module_id, "SUPERTICKET_DEFAULT_SLA", $SUPERTICKET_DEFAULT_SLA);
$SUPPORT_OLD_FUNCTIONALITY_OLD = COption::GetOptionString($module_id, "SUPPORT_OLD_FUNCTIONALITY");
$SUPPORT_OLD_FUNCTIONALITY = ( $SUPPORT_OLD_FUNCTIONALITY == "Y" ? "Y" : "N" );
if( $SUPPORT_OLD_FUNCTIONALITY_OLD <> $SUPPORT_OLD_FUNCTIONALITY ) ClearCategoryTable();
COption::SetOptionString($module_id, "SUPPORT_OLD_FUNCTIONALITY", $SUPPORT_OLD_FUNCTIONALITY);
COption::SetOptionString($module_id, "SUPPORT_DEFAULT_SLA_ID", intval( $SUPPORT_DEFAULT_SLA_ID ) );
COption::SetOptionString($module_id, "SUPPORT_CACHE_DAYS_FORWARD", intval( $SUPPORT_CACHE_DAYS_FORWARD ) );
COption::SetOptionString($module_id, "SUPPORT_CACHE_DAYS_BACKWARD", intval( $SUPPORT_CACHE_DAYS_BACKWARD ) );
}
$SUPPORT_DIR = COption::GetOptionString($module_id, "SUPPORT_DIR");
$SUPPORT_EDIT = COption::GetOptionString($module_id, "SUPPORT_EDIT");
$SUPPORT_MAX_FILESIZE = COption::GetOptionString($module_id, "SUPPORT_MAX_FILESIZE");
$ONLINE_INTERVAL = COption::GetOptionString($module_id, "ONLINE_INTERVAL");
$DEFAULT_VALUE_HIDDEN = COption::GetOptionString($module_id, "DEFAULT_VALUE_HIDDEN");
$DEFAULT_RESPONSIBLE_ID = COption::GetOptionString($module_id, "DEFAULT_RESPONSIBLE_ID");
$DEFAULT_AUTO_CLOSE_DAYS = COption::GetOptionString($module_id, "DEFAULT_AUTO_CLOSE_DAYS");
$VIEW_TICKET_DEFAULT_MODE = COption::GetOptionString($module_id, "VIEW_TICKET_DEFAULT_MODE");
$ONLINE_AUTO_REFRESH = COption::GetOptionString($module_id, "ONLINE_AUTO_REFRESH");
$MESSAGES_PER_PAGE = COption::GetOptionString($module_id, "MESSAGES_PER_PAGE");
$SHOW_COMMENTS_IN_TICKET_LIST = COption::GetOptionString($module_id, "SHOW_COMMENTS_IN_TICKET_LIST");
$SOURCE_MAIL = COption::GetOptionString($module_id, "SOURCE_MAIL");
$SUPERTICKET_COUPON_FORMAT = COption::GetOptionString($module_id, "SUPERTICKET_COUPON_FORMAT");
$SUPERTICKET_DEFAULT_SLA = COption::GetOptionString($module_id, "SUPERTICKET_DEFAULT_SLA");
$SUPPORT_OLD_FUNCTIONALITY = COption::GetOptionString($module_id, "SUPPORT_OLD_FUNCTIONALITY");
$SUPPORT_DEFAULT_SLA_ID = COption::GetOptionString($module_id, "SUPPORT_DEFAULT_SLA_ID");
$SUPPORT_CACHE_DAYS_FORWARD = COption::GetOptionString($module_id, "SUPPORT_CACHE_DAYS_FORWARD");
$SUPPORT_CACHE_DAYS_BACKWARD = COption::GetOptionString($module_id, "SUPPORT_CACHE_DAYS_BACKWARD");
$REINDEX_MSG_S = COption::GetOptionString($module_id, "REINDEX_MSG_S",8);
if ($message)
echo $message->Show();
$aTabs = array(
array("DIV" => "edit1", "TAB" => GetMessage("MAIN_TAB_SET"), "ICON" => "support_settings", "TITLE" => GetMessage("MAIN_TAB_TITLE_SET")),
array("DIV" => "edit2", "TAB" => GetMessage("MAIN_TAB_RIGHTS"), "ICON" => "support_settings", "TITLE" => GetMessage("MAIN_TAB_TITLE_RIGHTS")),
);
$tabControl = new CAdminTabControl("tabControl", $aTabs);
?>
<?
$tabControl->Begin();
?><form method="POST" action="<?echo $APPLICATION->GetCurPage()?>?mid=<?=htmlspecialcharsbx($mid)?>&lang=<?=LANGUAGE_ID?>">
<?=bitrix_sessid_post()?>
<?
$tabControl->BeginNextTab();
?>
<tr>
<td valign="top" width="50%"><?=GetMessage("SUP_URL_PUBLIC")?></td>
<td valign="top" width="50%"><input type="text" size="40" value="<?echo htmlspecialcharsbx($SUPPORT_DIR)?>" name="SUPPORT_DIR"></td>
</tr>
<tr>
<td valign="top" width="50%"><?=GetMessage("SUP_URL_PUBLIC_EDIT")?></td>
<td valign="top" width="50%"><input type="text" size="40" value="<?echo htmlspecialcharsbx($SUPPORT_EDIT)?>" name="SUPPORT_EDIT"></td>
</tr>
<tr>
<td valign="top"><?=GetMessage("SUP_MAX_FILESIZE")?></td>
<td valign="top"><input type="text" size="5" value="<?echo htmlspecialcharsbx($SUPPORT_MAX_FILESIZE)?>" name="SUPPORT_MAX_FILESIZE"></td>
</tr>
<tr>
<td valign="top"><label><?=GetMessage("SUP_DEFAULT_VALUE_HIDDEN")?></label></td>
<td valign="top"><?echo InputType("checkbox", "DEFAULT_VALUE_HIDDEN", "Y", $DEFAULT_VALUE_HIDDEN, false, "", 'id="DEFAULT_VALUE_HIDDEN"')?></td>
</tr>
<tr>
<td valign="top"><?=GetMessage("SUP_DEFAULT_RESPONSIBLE")?></td>
<td valign="top"><?
echo SelectBox("DEFAULT_RESPONSIBLE_ID", CTicket::GetSupportTeamList(), " ", $DEFAULT_RESPONSIBLE_ID);
?></td>
</tr>
<tr>
<td valign="top"><?=GetMessage("SUP_DEFAULT_AUTO_CLOSE_DAYS")?></td>
<td valign="top"><?
$ref_id = array("-1", "0");
$ref = array(GetMessage("SUP_NOT_CHANGE"), GetMessage("SUP_SET_NULL"));
for ($i=1;$i<=90;$i++)
{
$ref[] = $i." ".GetMessage("SUP_DAY");
$ref_id[] = $i;
}
$arr = Array("reference" => $ref, "reference_id" => $ref_id);
echo SelectBoxFromArray("DEFAULT_AUTO_CLOSE_DAYS", $arr, $DEFAULT_AUTO_CLOSE_DAYS, "");
?></td>
</tr>
<tr>
<td valign="top"><?=GetMessage("SUP_DEFAULT_MODE")?></td>
<td valign="top"><?
$ref_id = array("", "view", "answer");
$ref = array(GetMessage("SUP_NO_MODE"), GetMessage("SUP_VIEW_MODE"), GetMessage("SUP_ANSWER_MODE"));
$arr = Array("reference" => $ref, "reference_id" => $ref_id);
echo SelectBoxFromArray("VIEW_TICKET_DEFAULT_MODE", $arr, $VIEW_TICKET_DEFAULT_MODE, "");
?></td>
</tr>
<tr>
<td valign="top"><?=GetMessage("SUP_ONLINE_INTERVAL")?></td>
<td valign="top"><?
$ref_id = array(
"60",
"120",
"180",
"240",
"300",
"360",
"420",
"480",
"540",
"600",
"900",
);
$ref = array(
"1 ".GetMessage("SUP_MIN"),
"2 ".GetMessage("SUP_MIN"),
"3 ".GetMessage("SUP_MIN"),
"4 ".GetMessage("SUP_MIN"),
"5 ".GetMessage("SUP_MIN"),
"6 ".GetMessage("SUP_MIN"),
"7 ".GetMessage("SUP_MIN"),
"8 ".GetMessage("SUP_MIN"),
"9 ".GetMessage("SUP_MIN"),
"10 ".GetMessage("SUP_MIN"),
"15 ".GetMessage("SUP_MIN"),
);
$arr = Array("reference" => $ref, "reference_id" => $ref_id);
echo SelectBoxFromArray("ONLINE_INTERVAL", $arr, $ONLINE_INTERVAL, "");
?></td>
</tr>
<tr>
<td valign="top"><?=GetMessage("SUP_ONLINE_AUTO_REFRESH")?></td>
<td valign="top"><?
$ref_id = array(
"0",
"10",
"20",
"30",
"40",
"50",
"60",
"120",
"180",
"240",
"300",
);
$ref = array(
GetMessage("SUP_NO_AUTO_REFRESH"),
"10 ".GetMessage("SUP_SEC"),
"20 ".GetMessage("SUP_SEC"),
"30 ".GetMessage("SUP_SEC"),
"40 ".GetMessage("SUP_SEC"),
"50 ".GetMessage("SUP_SEC"),
"1 ".GetMessage("SUP_MIN"),
"2 ".GetMessage("SUP_MIN"),
"3 ".GetMessage("SUP_MIN"),
"4 ".GetMessage("SUP_MIN"),
"5 ".GetMessage("SUP_MIN"),
);
$arr = Array("reference" => $ref, "reference_id" => $ref_id);
echo SelectBoxFromArray("ONLINE_AUTO_REFRESH", $arr, $ONLINE_AUTO_REFRESH, "");
?></td>
</tr>
<tr>
<td valign="top"><?=GetMessage("SUP_MESSAGES_PER_PAGE")?></td>
<td valign="top"><input type="text" size="5" value="<?=intval($MESSAGES_PER_PAGE)?>" name="MESSAGES_PER_PAGE"></td>
</tr>
<tr>
<td valign="top"><?=GetMessage("SUP_SHOW_COMMENTS_IN_TICKET_LIST")?></td>
<td valign="top"><?echo InputType("checkbox", "SHOW_COMMENTS_IN_TICKET_LIST", "Y", $SHOW_COMMENTS_IN_TICKET_LIST, false, "", 'id="SHOW_COMMENTS_IN_TICKET_LIST"')?></td>
</tr>
<tr>
<td valign="top"><?=GetMessage('SUP_SUPERTICKET_COUPON_FORMAT')?></td>
<td valign="top"><input type="text" size="30" value="<?echo htmlspecialcharsbx($SUPERTICKET_COUPON_FORMAT)?>" name="SUPERTICKET_COUPON_FORMAT"></td>
</tr>
<?
$arr = Array("reference" => array(), "reference_id" => array());
$rs = CTicketSLA::GetList($a = array('NAME' => 'ASC'), array(), $__is_f);
while ($arSla = $rs->GetNext())
{
$arr['reference'][] = htmlspecialcharsback($arSla['NAME']) . ' ['.$arSla['ID'].']';
$arr['reference_id'][] = $arSla['ID'];
}
$arr2['reference_id'][] = "Y";
$arr2['reference'][] =GetMessage('SUP_OLD_FUNCTIONALITY_Y');
$arr2['reference_id'][] = "N";
$arr2['reference'][] =GetMessage('SUP_OLD_FUNCTIONALITY_N');
?>
<tr>
<td valign="top"><?=GetMessage('SUP_SUPERTICKET_DEFAULT_SLA')?></td>
<td valign="top"><?=SelectBoxFromArray("SUPERTICKET_DEFAULT_SLA", $arr, $SUPERTICKET_DEFAULT_SLA , "")?></td>
</tr>
<tr>
<td valign="top"><?=GetMessage('SUP_DEFAULT_SLA_ID')?></td>
<td valign="top"><?=SelectBoxFromArray("SUPPORT_DEFAULT_SLA_ID", $arr, $SUPPORT_DEFAULT_SLA_ID , "")?></td>
</tr>
<tr>
<td valign="top"><?=GetMessage('SUP_OLD_FUNCTIONALITY')?></td>
<td valign="top"><?=SelectBoxFromArray("SUPPORT_OLD_FUNCTIONALITY", $arr2, $SUPPORT_OLD_FUNCTIONALITY , "")?></td>
</tr>
<?
$arr = Array("reference" => array(), "reference_id" => array());
$rs = CTicketDictionary::GetDropDown("SR");
$arEmail = array();
while ($arDict = $rs->GetNext())
{
if (!isset($arEmail[$arDict['SID']]) && isset($arDict['SID']) && !empty($arDict['SID']))
{
$arEmail[$arDict['SID']] = htmlspecialcharsback($arDict['NAME']);
$arr['reference'][] = htmlspecialcharsback($arDict['NAME']);
$arr['reference_id'][] = $arDict['SID'];
}
}
?>
<tr>
<td valign="top"><?=GetMessage('SUP_SOURCE_MAIL')?></td>
<td valign="top"><?=SelectBoxFromArray("SOURCE_MAIL", $arr, $SOURCE_MAIL, "")?></td>
</tr>
<tr>
<td valign="top"><?=GetMessage('SUP_CACHE_DAYS_BACKWARD')?></td>
<td valign="top"><input type="text" size="30" value="<? echo intval( $SUPPORT_CACHE_DAYS_BACKWARD ); ?>" name="SUPPORT_CACHE_DAYS_BACKWARD"></td>
</tr>
<tr>
<td valign="top"><?=GetMessage('SUP_CACHE_DAYS_FORWARD')?></td>
<td valign="top"><input type="text" size="30" value="<? echo intval( $SUPPORT_CACHE_DAYS_FORWARD ); ?>" name="SUPPORT_CACHE_DAYS_FORWARD"></td>
</tr>
<tr>
<td valign="top"> </td>
<td valign="top">
<script type="text/javascript">
var reindexAlreadyRunning = false;
var reindexStep = 0;
function callbackFnRAOK(datum)
{
var obj = JSON.parse( datum );
if( obj.hasOwnProperty( "ALL_OK" ) && obj.ALL_OK == "OK" )
{
alert( "<? echo GetMessage("SUP_RESTART_AGENTS_OK"); ?>" );
return;
}
alert( "<? echo GetMessage("SUP_RESTART_AGENTS_NO_OK"); ?>" );
}
function callbackFnRANoOK(datum)
{
alert( "<? echo GetMessage("SUP_RESTART_AGENTS_NO_OK"); ?>" );
}
function restartAgentsJS()
{
var data = {
'MY_AJAX' : 'restartAgentsAJAX',
"b_sessid": '<? echo bitrix_sessid(); ?>'
};
return BX.ajax({
'method': 'POST',
'dataType': 'html',
'url': "ticket_messages_reindex.php",
'data': data,
'onsuccess': callbackFnRAOK,
'onfailure': callbackFnRANoOK
});
}
</script>
<a id="RESTART_AGENTS" href="#nul" onClick="javascript: restartAgentsJS();"><? echo GetMessage('SUP_RESTART_AGENTS_BTN'); ?></a>
</td>
</tr>
<?$tabControl->BeginNextTab();?>
<?require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/main/admin/group_rights.php");?>
<?$tabControl->Buttons();?>
<script language="JavaScript">
function RestoreDefaults()
{
if(confirm('<?echo AddSlashes(GetMessage("MAIN_HINT_RESTORE_DEFAULTS_WARNING"))?>'))
window.location = "<?echo $APPLICATION->GetCurPage()?>?RestoreDefaults=Y&lang=<?echo LANG?>&mid=<?echo urlencode($mid)?>&<?echo bitrix_sessid_get()?>";
}
</script>
<input <?if ($SUP_RIGHT<"W") echo "disabled" ?> type="submit" name="Update" value="<?=GetMessage("SUP_SAVE")?>">
<input type="hidden" name="Update" value="Y">
<input type="reset" name="reset" value="<?=GetMessage("SUP_RESET")?>">
<input <?if ($SUP_RIGHT<"W") echo "disabled" ?> type="button" title="<?echo GetMessage("MAIN_HINT_RESTORE_DEFAULTS")?>" OnClick="RestoreDefaults();" value="<?echo GetMessage("MAIN_RESTORE_DEFAULTS")?>">
<?$tabControl->End();?>
</form>
<?
$aTabs = array(
array("DIV" => "edit21", "TAB" => GetMessage("SUP_SEARCH_NDX_TAB_NAME"), "ICON" => "support_settings", "TITLE" => GetMessage("SUP_SEARCH_NDX_TAB_TITLE")),
);
$tabControl = new CAdminTabControl("tabControl2", $aTabs);
?>
<h2><?=GetMessage('SUP_SERVICE_OPERAIONS')?></h2>
<?
$tabControl->Begin();
?>
<?
$tabControl->BeginNextTab();
?>
<tr>
<td valign="top">
<div id="sup_search_ndx_progressbar">
</div>
<div id="sup_search_ndx_progressbar_nil" style="display: none;">
<? CAdminMessage::ShowMessage(array(
"DETAILS" => "<br>#PROGRESS_BAR#",
"HTML" => true,
"TYPE" => "PROGRESS",
"PROGRESS_TOTAL" => 100,
"PROGRESS_VALUE" => 0,
)); ?>
</div>
<?=GetMessage('SUP_SEARCH_NDX_INTERVAL')?> <input type="text" style="width: 20px" value="10" id="sup_search_ndx_inerval"> <?=GetMessage('SUP_SEARCH_NDX_INTERVAL_SEC')?>
<p>
<input type="button" value="<?=GetMessage('SUP_SEARCH_NDX_START')?>" id="sup_search_ndx_start">
<input type="button" value="<?=GetMessage('SUP_SEARCH_NDX_STOP')?>" style="display: none;" id="sup_search_ndx_stop">
</p>
<script type="text/javascript">
BX.ready(function() {
// start
BX.bind(BX('sup_search_ndx_start'), 'click', function() {
BX('sup_search_ndx_inerval').disabled = true;
BX('sup_search_ndx_progressbar').innerHTML = BX('sup_search_ndx_progressbar_nil').innerHTML;
BX('sup_search_ndx_stop').style.display = '';
this.disabled = true;
supSearchNdxGo(0);
});
// stop
BX.bind(BX('sup_search_ndx_stop'), 'click', supSearchNdxStop);
});
function supSearchNdxStop()
{
BX('sup_search_ndx_progressbar').innerHTML = '';
BX('sup_search_ndx_stop').style.display = 'none';
BX('sup_search_ndx_start').disabled = false;
BX('sup_search_ndx_inerval').disabled = false;
}
function supSearchNdxGo( firstID )
{
if (!BX('sup_search_ndx_start').disabled)
{
return;
}
var data = {
'b_sessid': '<? echo bitrix_sessid(); ?>',
'action' : 'reindex',
'data' : {
'interval' : BX('sup_search_ndx_inerval').value,
'firstID' : firstID
}
};
return BX.ajax({
'method': 'POST',
'dataType': 'json',
'url': 'ticket_messages_reindex.php',
'data': data,
'onsuccess': supSearchNdxGoSuccess,
'onfailure': supSearchNdxGoFail
});
}
function supSearchNdxGoSuccess(response)
{
if(!BX('sup_search_ndx_start').disabled)
{
// indexing was stopped
return;
}
if (!response)
{
return supSearchNdxGoFail(response);
}
if (!response.hasOwnProperty("LAST_ID"))
{
return supSearchNdxGoFail(data);
}
if (response.LAST_ID == (-1))
{
alert( "<? echo GetMessageJS("SUP_REINDEX_END"); ?>" );
supSearchNdxStop();
return;
}
BX('sup_search_ndx_progressbar').innerHTML = response.BAR;
supSearchNdxGo(response.LAST_ID);
}
function supSearchNdxGoFail(data)
{
alert( "<? echo GetMessageJS("SUP_REINDEX_STRANGE_ANSWER"); ?>" );
supSearchNdxStop();
}
</script>
</td>
</tr>
<?$tabControl->End();?>
<?endif;?>