Your IP : 3.149.27.129
<?
if(!CModule::IncludeModule('support'))
{
return ;
}
$rsSites = CSite::GetList($v1, $v2, array('ACTIVE' => 'Y'));
while ($arSite = $rsSites->Fetch())
{
IncludeModuleLangFile(__FILE__, $arSite['LANGUAGE_ID']);
$SLA_ID = CTicketSLA::Set(
array(
'NAME' => GetMessage('SUP_DEF_SLA_NAME'),
'PRIORITY' => 0,
'RESPONSE_TIME_UNIT' => 'hour',
'NOTICE_TIME_UNIT' => 'hour',
'CREATED_GUEST_ID' => 0,
'MODIFIED_GUEST_ID' => 0,
'TIMETABLE_ID' => 0,
'arGROUPS' => array(2),
'arSITES' => array($arSite['ID']),
'arCATEGORIES' => array(0),
'arCRITICALITIES' => array(0),
'arMARKS' => array(0),
'arSHEDULE' => array(
0 => array('OPEN_TIME' => '24H'),
1 => array('OPEN_TIME' => '24H'),
2 => array('OPEN_TIME' => '24H'),
3 => array('OPEN_TIME' => '24H'),
4 => array('OPEN_TIME' => '24H'),
5 => array('OPEN_TIME' => '24H'),
6 => array('OPEN_TIME' => '24H'),
),
),
0, false
);
if (!$SLA_ID) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_BUGS'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'C',
'C_SORT' => 100,
'EVENT1' => 'ticket',
'EVENT2' => 'bugs',
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_ORDER_PAYMENT'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'C',
'C_SORT' => 200,
'EVENT1' => 'ticket',
'EVENT2' => 'pay',
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_ORDER_SHIPPING'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'C',
'C_SORT' => 300,
'EVENT1' => 'ticket',
'EVENT2' => 'delivery',
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_LOW'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'K',
'C_SORT' => 100,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_MIDDLE'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'K',
'C_SORT' => 200,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_HIGH'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'K',
'C_SORT' => 300,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_REQUEST_ACCEPTED'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'S',
'C_SORT' => 100,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_PROBLEM_SOLVING_IN_PROGRESS'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'S',
'C_SORT' => 200,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_COULD_NOT_BE_SOLVED'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'S',
'C_SORT' => 300,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_SUCCESSFULLY_SOLVED'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'S',
'C_SORT' => 400,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_ANSWER_SUITS_THE_NEEDS'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'M',
'C_SORT' => 100,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_ANSWER_IS_NOT_COMPLETE'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'M',
'C_SORT' => 200,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_ANSWER_DOES_NOT_SUIT'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'M',
'C_SORT' => 300,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_E_MAIL'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'SR',
'C_SORT' => 100,
'SID' => 'email',
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_PHONE'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'SR',
'C_SORT' => 200,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_FORUM'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'SR',
'C_SORT' => 300,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_EASY'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'D',
'C_SORT' => 100,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_MEDIUM'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'D',
'C_SORT' => 200,
));
if (!$e) {$DD_ERROR = true; return ;}
$e = CTicketDictionary::Add(array(
'NAME' => GetMessage('SUP_DEF_HARD'),
'arrSITE' => array($arSite['ID']),
'C_TYPE' => 'D',
'C_SORT' => 300,
));
if (!$e) {$DD_ERROR = true; return ;}
}
?>