Your IP : 52.14.25.246
<?
if (!defined("B_PROLOG_INCLUDED") || B_PROLOG_INCLUDED!==true)die();
require_once($_SERVER["DOCUMENT_ROOT"].$componentPath."/functions.php");
if (!CModule::IncludeModule("support"))
{
ShowError(GetMessage("MODULE_NOT_INSTALL"));
return;
}
//Permissions
if ( !($USER->IsAuthorized() && (CTicket::IsSupportClient() || CTicket::IsAdmin() || CTicket::IsSupportTeam() || CTicket::IsDemo())) )
$APPLICATION->AuthForm(GetMessage("ACCESS_DENIED"));
global $USER_FIELD_MANAGER;
$arrUF = $USER_FIELD_MANAGER->GetUserFields( "SUPPORT", 0, LANGUAGE_ID );
//Post
$strError = "";
$arParams["TICKET_EDIT_TEMPLATE"] = trim($arParams["TICKET_EDIT_TEMPLATE"]);
$arParams["TICKET_EDIT_TEMPLATE"] = (strlen($arParams["TICKET_EDIT_TEMPLATE"]) > 0 ? htmlspecialcharsbx($arParams["TICKET_EDIT_TEMPLATE"]) : "ticket_edit.php?ID=#ID#");
$arParams['SHOW_COUPON_FIELD'] = (array_key_exists('SHOW_COUPON_FIELD', $arParams) && $arParams['SHOW_COUPON_FIELD'] == 'Y') ? 'Y' : 'N';
if ((strlen($_REQUEST["save"])>0 || strlen($_REQUEST["apply"])>0) && $_SERVER["REQUEST_METHOD"]=="POST" && check_bitrix_sessid())
{
$ID = intval($_REQUEST["ID"]);
if ($ID <=0)
{
if (strlen(trim($_REQUEST["TITLE"]))<=0)
$strError .= GetMessage("SUP_FORGOT_TITLE")."<br>";
if (strlen(trim($_REQUEST["MESSAGE"]))<=0)
$strError .= GetMessage("SUP_FORGOT_MESSAGE")."<br>";
}
$arFILES = array();
if (is_array($_FILES) && count($_FILES)>0)
{
foreach ($_FILES as $key => $arFILE)
{
if (strlen($arFILE["name"])>0)
{
$arFILE["MODULE_ID"] = "support";
$arFILES[] = $arFILE;
}
}
}
if (is_array($arFILES) && count($arFILES)>0)
{
$max_size = COption::GetOptionString("support", "SUPPORT_MAX_FILESIZE");
$max_size = intval($max_size)*1024;
foreach ($arFILES as $key => $arFILE)
{
if (intval($arFILE["size"])>$max_size || intval($arFILE["error"])>0)
$strError .= str_replace("#FILE_NAME#", $arFILE["name"], GetMessage("SUP_MAX_FILE_SIZE_EXCEEDING"))."<br>";
}
}
$arParams["TICKET_LIST_URL"] = trim($arParams["TICKET_LIST_URL"]);
$arParams["TICKET_LIST_URL"] = (strlen($arParams["TICKET_LIST_URL"]) > 0 ? htmlspecialcharsbx($arParams["TICKET_LIST_URL"]) : "ticket_list.php");
if ($strError == "")
{
// check before writing, user access to ticket
$bSetTicket = false;
if ($arParams["ID"] > 0)
{
if (CTicket::IsAdmin())
$bSetTicket = true;
else
{
$rsTicket = CTicket::GetByID($arParams["ID"], SITE_ID, $check_rights = "Y", $get_user_name = "N", $get_extra_names = "N");
if ($arTicket = $rsTicket->GetNext())
$bSetTicket = true;
}
}
else
{
$bSetTicket = true;
}
if ($bSetTicket)
{
if ($_REQUEST["OPEN"]=="Y")
$_REQUEST["CLOSE"]="N";
if ($_REQUEST["CLOSE"]=="Y")
$_REQUEST["OPEN"]="N";
$arFields = array(
'SITE_ID' => SITE_ID,
'CLOSE' => $_REQUEST['CLOSE'],
'TITLE' => $_REQUEST['TITLE'],
'CRITICALITY_ID' => $_REQUEST['CRITICALITY_ID'],
'CATEGORY_ID' => $_REQUEST['CATEGORY_ID'],
'MARK_ID' => $_REQUEST['MARK_ID'],
'MESSAGE' => $_REQUEST['MESSAGE'],
'HIDDEN' => 'N',
'FILES' => $arFILES,
'COUPON' => $_REQUEST['COUPON'],
'PUBLIC_EDIT_URL' => $APPLICATION->GetCurPage(),
);
foreach( $_REQUEST as $k => $v )
{
if( array_key_exists( $k, $arrUF ) )
{
$arFields[$k] = $v;
}
}
$ID = CTicket::SetTicket($arFields, $ID, "Y", $NOTIFY = "Y");
if (intval($ID)>0)
{
if (strlen($_REQUEST["save"])>0)
{
LocalRedirect($arParams["TICKET_LIST_URL"]);
}
elseif (strlen($_REQUEST["apply"])>0)
{
LocalRedirect(
CComponentEngine::MakePathFromTemplate(
$arParams["TICKET_EDIT_TEMPLATE"],
Array(
"ID" => $ID
)
)
);
}
}
else
{
$ex = $APPLICATION->GetException();
if ($ex)
{
$strError .= $ex->GetString() . '<br>';
}
else
{
$strError .= GetMessage('SUP_ERROR') . '<br>';
}
}
}
else
{
LocalRedirect($arParams["TICKET_LIST_URL"]);
}
}
}
//Result array
$arResult = Array(
"TICKET" => Array(),
"MESSAGES" => Array(),
"ONLINE" => Array(),
"DICTIONARY" => Array(
"MARK" => Array(),
"CRITICALITY" => Array(),
"CRITICALITY_DEFAULT" => "",
"CATEGORY" => Array(),
"CATEGORY_DEFAULT" => "",
),
"ERROR_MESSAGE" => $strError,
"REAL_FILE_PATH" => (strlen($_SERVER["REAL_FILE_PATH"]) > 0 ? htmlspecialcharsbx($_SERVER["REAL_FILE_PATH"]) : htmlspecialcharsbx($APPLICATION->GetCurPage())),
"NAV_STRING" => "",
"NAV_RESULT" => null,
"OPTIONS" => Array(
"ONLINE_INTERVAL" => intval(COption::GetOptionString("support", "ONLINE_INTERVAL")),
"MAX_FILESIZE" => intval(COption::GetOptionString("support", "SUPPORT_MAX_FILESIZE")),
),
);
$arParams["ID"] = (intval($arParams["ID"]) > 0 ? intval($arParams["ID"]) : intval($_REQUEST["ID"]));
$UFA = array();
$UFAT = array();
if( isset( $arParams["SET_SHOW_USER_FIELD"] ) )
{
foreach( $arParams["SET_SHOW_USER_FIELD"] as $k => $v )
{
if( strlen( trim( $v ) ) > 0 )
{
$UFAT[$v] = array(
"NAME_C" => $arrUF[$v]["LIST_COLUMN_LABEL"],
"NAME_F" => $arrUF[$v]["EDIT_FORM_LABEL"],
"ALL" => $arrUF[$v],
);
$UFA[] = $v;
}
}
}
$arParams["SET_SHOW_USER_FIELD_T"] = $UFAT;
$rsTicket = CTicket::GetByID($arParams["ID"], SITE_ID, $check_rights = "Y", $get_user_name = "N", $get_extra_names = "N", array( "SELECT" => $UFA ) );
if ($arTicket = $rsTicket->GetNext())
{
foreach( $UFA as $k => $v )
{
$arParams[$v] = $arTicket[$v];
}
//+Ticket and user names
$arResult["TICKET"] = $arTicket +
_GetUserInfo($arTicket["RESPONSIBLE_USER_ID"], "RESPONSIBLE") +
_GetUserInfo($arTicket["OWNER_USER_ID"], "OWNER") +
_GetUserInfo($arTicket["CREATED_USER_ID"], "CREATED") +
_GetUserInfo($arTicket["MODIFIED_USER_ID"], "MODIFIED_BY");
//Dictionary table
$arDictionary = Array(
"C" => Array("CATEGORY", intval($arTicket["CATEGORY_ID"])),
"K" => Array("CRITICALITY", intval($arTicket["CRITICALITY_ID"])),
"S" => Array("STATUS", intval($arTicket["STATUS_ID"])),
"M" => Array("MARK", intval($arTicket["MARK_ID"])),
"SR" => Array("SOURCE", intval($arTicket["SOURCE_ID"]))
);
//+Ticket dictionary
$arResult["TICKET"] += _GetDictionaryInfoEx($arDictionary);
//+Sla
$arResult["TICKET"]["SLA_NAME"] = $arResult["TICKET"]["SLA_DESCRIPTION"] = "";
$rsSla = CTicketSLA::GetByID($arTicket["SLA_ID"]);
if ($rsSla && $arSla = $rsSla->Fetch())
{
$arResult["TICKET"]["SLA_NAME"] = htmlspecialcharsbx($arSla["NAME"]);
$arResult["TICKET"]["SLA_DESCRIPTION"] = htmlspecialcharsbx($arSla["DESCRIPTION"]);
}
//Messages files
$arMessagesFiles = Array();
$rsFiles = CTicket::GetFileList($v1="s_id", $v2="asc", array("TICKET_ID" => $arParams["ID"]));
{
while ($arFile = $rsFiles->Fetch())
{
$name = strlen($arFile["ORIGINAL_NAME"])>0 ? $arFile["ORIGINAL_NAME"] : $arFile["FILE_NAME"];
if (strlen($arFile["EXTENSION_SUFFIX"]) > 0)
{
$suffix_length = strlen($arFile["EXTENSION_SUFFIX"]);
$name = substr($name, 0, strlen($name)-$suffix_length);
}
$arMessagesFiles[$arFile["MESSAGE_ID"]][] = array("ID" => $arFile["ID"], "HASH" => $arFile["HASH"], "NAME" => htmlspecialcharsbx($name), "FILE_SIZE" => $arFile["FILE_SIZE"]);
}
}
//+Messages
$arParams["MESSAGES_PER_PAGE"] = (intval($arParams["MESSAGES_PER_PAGE"]) <= 0 ? 20 : intval($arParams["MESSAGES_PER_PAGE"]));
$arFilter = Array(
"TICKET_ID" => $arParams["ID"],
"TICKET_ID_EXACT_MATCH" => "Y",
"IS_MESSAGE" => "Y"
);
CPageOption::SetOptionString("main", "nav_page_in_session", "N");
//sort config
$order = $arParams["MESSAGE_SORT_ORDER"];
$rsMessage = CTicket::GetMessageList($by, $order, $arFilter, $is_filtered, $check_rights = "Y", $get_user_name = "N");
$rsMessage->NavStart($arParams["MESSAGES_PER_PAGE"]);
$arResult["NAV_STRING"] = $rsMessage->GetPageNavString(GetMessage("SUP_PAGES"));
$arResult["NAV_RESULT"] = $rsMessage;
while ($arMessage = $rsMessage->GetNext())
{
if (array_key_exists($arMessage["ID"], $arMessagesFiles))
$arFiles["FILES"] = $arMessagesFiles[$arMessage["ID"]];
else
$arFiles["FILES"] = Array();
$arMessage["MESSAGE"] =TxtToHTML(
$arMessage["~MESSAGE"],
$bMakeUrls = true,
$iMaxStringLen = $arParams["MESSAGE_MAX_LENGTH"],
$QUOTE_ENABLED = "Y",
$NOT_CONVERT_AMPERSAND = "N",
$CODE_ENABLED = "Y",
$BIU_ENABLED ="Y",
$quote_table_class = "support-quote-table",
$quote_head_class = "support-quote-head",
$quote_body_class = "support-quote-body",
$code_table_class = "support-code-table",
$code_head_class = "support-code-head",
$code_body_class = "support-code-body",
$code_textarea_class = "support-code-textarea",
$link_class = ""
);
$arResult["MESSAGES"][] =
$arMessage +
$arFiles +
_GetUserInfo($arMessage["OWNER_USER_ID"], "OWNER") +
_GetUserInfo($arMessage["CREATED_USER_ID"], "CREATED") +
_GetUserInfo($arMessage["MODIFIED_USER_ID"], "MODIFIED_BY");
}
//Online
CTicket::UpdateOnline($arParams["ID"], $USER->GetID());
$rsOnline = CTicket::GetOnline($arParams["ID"]);
while ($arOnline = $rsOnline->GetNext())
{
$arResult["ONLINE"][] = $arOnline;
}
$ticketSite = $arTicket["SITE_ID"];
$ticketSla = $arTicket["SLA_ID"];
}
else
{
$ticketSite = SITE_ID;
$ticketSla = CTicketSLA::GetForUser();
$arResult["DICTIONARY"]["CRITICALITY_DEFAULT"] = CTicketDictionary::GetDefault("K", $ticketSite);
$arResult["DICTIONARY"]["CATEGORY_DEFAULT"] = CTicketDictionary::GetDefault("C", $ticketSite);
}
//Mark, Category, Criticality dictionary list
$ticketDictionary = CTicketDictionary::GetDropDownArray($ticketSite, $ticketSla);
$arResult["DICTIONARY"]["MARK"] = _GetDropDownDictionary("M", $ticketDictionary);
$arResult["DICTIONARY"]["CRITICALITY"] = _GetDropDownDictionary("K", $ticketDictionary);
$arResult["DICTIONARY"]["CATEGORY"] = _GetDropDownDictionary("C", $ticketDictionary);
unset($rsTicket);
unset($rsMessage);
unset($arMessagesFiles);
unset($ticketDictionary);
//Set Title
$arParams["SET_PAGE_TITLE"] = ($arParams["SET_PAGE_TITLE"] == "N" ? "N" : "Y" );
if ($arParams["SET_PAGE_TITLE"] == "Y")
{
if (empty($arResult["TICKET"]))
$APPLICATION->SetTitle(GetMessage("SUP_NEW_TICKET_TITLE"));
else
$APPLICATION->SetTitle(GetMessage("SUP_EDIT_TICKET_TITLE", array("#ID#" => $arResult["TICKET"]["ID"], "#TITLE#" => $arResult["TICKET"]["TITLE"])));
}
$this->IncludeComponentTemplate();
?>