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#!/bin/sh
##########################################################
# Copyright (C) 2006-2019 VMware, Inc. All rights reserved.
#
# This program is free software; you can redistribute it and/or modify it
# under the terms of the GNU Lesser General Public License as published
# by the Free Software Foundation version 2.1 and no later version.
#
# This program is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY
# or FITNESS FOR A PARTICULAR PURPOSE. See the Lesser GNU General Public
# License for more details.
#
# You should have received a copy of the GNU Lesser General Public License
# along with this program; if not, write to the Free Software Foundation, Inc.,
# 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA.
#
##########################################################
# usage(): prints how to use this script
usage()
{
echo ""
echo "Usage: $0 [-h]"
echo " -h prints this usage statement"
exit 1
}
# banner(): prints any number of strings padded with
# newlines before and after.
banner()
{
echo
for option in "$@"
do
echo $option
done
echo
}
# The status constants are important and have to be kept
# in sync with VMware Workstation implementation
# vm-support script is not running
VMSUPPORT_NOT_RUNNING=0
# vm-support script is beginning
VMSUPPORT_BEGINNING=1
# vm-support script running in progress
VMSUPPORT_RUNNING=2
# vm-support script is ending
VMSUPPORT_ENDING=3
# vm-support script failed
VMSUPPORT_ERROR=10
# vm-support collection not supported
VMSUPPORT_UNKNOWN=100
#internal state machine state for update
update=0
# UpdateState($state): Updates the VM with the given state.
UpdateState()
{
if [ $update -eq 1 ]; then
vmware-xferlogs upd $1
fi
}
# checkOutputDir(): checks for a self contained output
# directory for later tar'ing and creates it if needed
checkOutputDir()
{
dir="$1"
if [ ! -d "${OUTPUT_DIR}$dir" ]; then
mkdir -p "${OUTPUT_DIR}$dir"
if [ $? != 0 ]; then
banner "Could not create ${OUTPUT_DIR}$dir... " \
"Have you run out of disk space?" "Continuing"
return -1
fi
fi
return 0
}
# addfile(): copies whatever files and directories you give it to
# a self contained output directory for later tar'ing
# Working on copies could slow this down with VERY large files but:
# 1) We don't expect VERY large files
# 2) Since /proc files can be copied this preserves the tree without
# having to cat them all into a file.
# 3) tar barfs on open files like logs if it changes while it's tar'ing.
# Copying file first makes sure tar doesn't complain
addfile()
{
file="$1"
if [ ! -e "$file" ]; then
return 2
fi
dir=`dirname "$file"`
checkOutputDir "$dir"
if [ $? != 0 ]; then
return $?
fi
# Ignore stdout and handle errors.
cp -pRP "$file" "${OUTPUT_DIR}$dir" 2>/dev/null
if [ $? != 0 ]; then
banner "Could not copy '$file' to the tar area."
fi
}
# addfiles(): adds a list of files to the archive.
addfiles()
{
for i in "$@"; do
addfile $i
done
}
# addGrubFile(): adds a grub file to the archive after
# replacing password hash with 'xxxxxx'
addGrubFile()
{
file="$1"
addfile "$file"
if [ $? != 0 ]; then
return
fi
# Avoid tempering with links
if [ ! -L "${OUTPUT_DIR}$file" ]; then
cat "${OUTPUT_DIR}$file" | \
sed 's/password[[:space:]]\+\(.*\)[[:space:]]\+\(.*\)$/password \1 xxxxxx/g' > \
"${OUTPUT_DIR}$file.modified"
mv "${OUTPUT_DIR}$file.modified" "${OUTPUT_DIR}$file"
fi
}
# runcmd($out, $cmd): executes the command redirected to a file
runcmd()
{
outFileRelPath="$1"
shift # The command arguments are in "$@".
dir=`dirname "$outFileRelPath"`
checkOutputDir "$dir"
if [ $? != 0 ]; then
return
fi
"$@" > "$OUTPUT_DIR$outFileRelPath" 2>/dev/null
if [ $? != 0 ]; then
echo 3
banner "Either could not run $@ or could not write to" \
"${OUTPUT_DIR}$outFileRelPath" \
"Do you have a full disk? Continuing..."
fi
}
# stageLinux(): gather information for troubleshooting Linux guests.
stageLinux()
{
# Try to collect bootloader config.
addfile /etc/lilo.conf
# And for grub we are not sure about the exact default location so collect them
# all.
addGrubFile /boot/grub/grub.conf
addGrubFile /boot/grub/menu.lst
addGrubFile /etc/grub.conf
# Old linux kernel use modules.conf while new kernel use modprobe.conf and modprobe.d
addfile /etc/modules.conf
addfile /etc/modprobe.conf
addfile /etc/modprobe.d
addfile /etc/cron.daily
addfile /etc/cron.hourly
addfile /etc/cron.monthly
addfile /etc/cron.weekly
addfile /etc/crontab
addfile /etc/ntp.conf
addfile /etc/services
addfile /proc/interrupts
addfile /proc/irq
# Commands to run ($2) and redirect to logs ($1) for inclusion.
runcmd "/tmp/ps-auwwx.txt" ps auwwx
runcmd "/tmp/lspci1.txt" lspci -M -vvv -nn -xxxx
runcmd "/tmp/lspci2.txt" lspci -t -v -nn -F "${OUTPUT_DIR}/tmp/lspci1.txt"
runcmd "/tmp/lspci3.txt" lspci -vvv -nn
runcmd "/tmp/modules.txt" /sbin/lsmod
runcmd "/tmp/uname.txt" uname -a
runcmd "/tmp/issue.txt" cat /etc/issue
if which rpm &> /dev/null; then
runcmd "/tmp/rpm-qa.txt" rpm -qa
fi
runcmd "/tmp/netstat-lan.txt" netstat -lan
runcmd "/tmp/route.txt" route
runcmd "/tmp/free.txt" free
}
# stageFreeBSD(): gather information for troubleshooting FreeBSD guests.
stageFreeBSD()
{
runcmd "/tmp/ps-auwwx.txt" ps auwwx
}
# stageSolaris(): gather information for troubleshooting Solaris guests.
stageSolaris()
{
runcmd "/tmp/ps-eaf.txt" ps -eaf
}
# error(): prints an error message using the "banner" funtion and quits.
error()
{
banner "$@"
UpdateState $VMSUPPORT_ERROR
exit 1
}
# Cleanup our temp folder and optionally exit.
cleanup()
{
exitCode="$1"
rm -rf "$OUTPUT_DIR"
if [ $? != 0 ]; then
banner "$OUTPUT_DIR was not successfully removed." \
"Please remove manually."
fi
if [ "$exitCode" ]; then
exit "$exitCode"
fi
}
# This executable may run with root privileges, so hardcode a PATH where
# unprivileged users cannot write.
export PATH=/bin:/sbin:/usr/bin:/usr/sbin
TARFILE=vm-`date +%Y-%m-%d`.$$.tar.gz
VER=0.92
# Parse args
for option in $@
do
case $option in
"-h")
usage
;;
"-u")
update=1
;;
*)
usage
;;
esac
done
# Start message
UpdateState $VMSUPPORT_BEGINNING
banner "VMware UNIX Support Script $VER"
# Check for root privledge
if [ `whoami` != 'root' ]; then
error "Please re-run this program as root. "
fi
# Source /etc/profile. If we can't find it, it's the users problem to get
# their paths straight.
if [ -f /etc/profile ]; then
. /etc/profile
fi
# Protect against non-default values of $IFS (Not all scripts in /etc/profile.d/
# are good citizens).
if [ `uname` != 'SunOS' ]; then
unset IFS 2>/dev/null
fi
# Create a temporary directory to place the files to archive.
#
# o mktemp creates a new directory, with a random name, and gives it
# permissions 700 so only the current user (and root) can access the
# contents of the directory. This prevents a rogue user from:
# 1) Guessing the name of the directory.
# 2) Performing a symlink attack inside the directory.
# 3) Reading data inside the directory, that only the current user (and root)
# are supposed to access.
# o The directory is created inside /tmp, so only the current user (and root)
# can delete the directory. This prevents a rogue user from wholesale
# replacing the directory after we have created it, with a directory that has
# more lenient permissions.
OUTPUT_DIR="`mktemp -d /tmp/vm-support.XXXXXX`"
if [ $? != 0 ]; then
banner "Could not create a secure temporary directory. Exiting..."
exit 1
fi
# Cleanup our temp folder if the process is signalled midway.
trap "cleanup 1" HUP INT QUIT TERM ABRT
banner "Collecting support information..."
# Common stuff that we gather for all OSes.
runcmd "/tmp/vm-support-version.txt" echo vm-support version: $VER
addfiles /etc/vmware-tools
addfiles /var/log/boot*
addfiles /var/log/secure*
addfiles /var/log/messages*
addfiles /var/log/syslog*
addfiles /var/log/vmware-*
addfiles /var/run/vmware-*
addfile /var/log/cloud-init.log
addfile /var/log/cloud-init-output.log
addfile /etc/cloud/cloud.cfg
runcmd "/tmp/df.txt" df
runcmd "/tmp/ifconfig.txt" ifconfig -a
runcmd "/tmp/mount.txt" mount
runcmd "/tmp/dmesg.txt" dmesg
runcmd "/tmp/ulimit-a.txt" ulimit -a
runcmd "/tmp/uptime.txt" uptime
runcmd "/tmp/date.txt" date
runcmd "/tmp/umask.txt" umask
case `uname` in
Linux)
stageLinux
# tar options: 'S' for sparse core files.
TAR_OPTS=-czSf
;;
FreeBSD)
stageFreeBSD
TAR_OPTS=-czf
;;
SunOS)
stageSolaris
TAR_OPTS=-czf
;;
esac
UpdateState $VMSUPPORT_RUNNING
banner "Creating tar archive..."
# Set umask to make diagnostic information unreadable to other users to avoid
# possible information leakage.
(umask 0077 && tar $TAR_OPTS $TARFILE $OUTPUT_DIR)
if [ $? != 0 ]; then
banner "The tar process did not successfully complete!" \
"If tar reports that a file changed while reading, please attempt " \
"to rerun this script."
fi
# Clean up temporary files
trap - HUP INT QUIT TERM ABRT; cleanup
banner "Uploading archive to host..."
vmware-xferlogs enc $TARFILE 2>/dev/null
if [ $? != 0 ]; then
banner "Could not transmit logs successfully: either the vmware-xferlogs " \
"binary is not in the path, or you are not in a virtual machine."
fi
UpdateState $VMSUPPORT_ENDING
banner "Done, support data available in '$TARFILE'."