Your IP : 3.145.143.57
<?
require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/main/include/prolog_admin_before.php");
require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/support/prolog.php");
define("HELP_FILE","ticket_list.php");
require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/support/include.php");
if( isset( $_REQUEST["tabControl_active_tab"] ) )
{
unset( $_REQUEST["tabControl_active_tab"] );
}
ClearVars();
$arFILES = array();
$arFiles = array();
$PROPERTY_ID = "SUPPORT";
$bDemo = (CTicket::IsDemo()) ? "Y" : "N";
$bAdmin = (CTicket::IsAdmin()) ? "Y" : "N";
$bSupportClient = (CTicket::IsSupportClient()) ? "Y" : "N";
$bSupportTeam = (CTicket::IsSupportTeam()) ? "Y" : "N";
$message = null;
$messageA = array();
if($bAdmin!="Y" && $bSupportTeam!="Y" && $bDemo!="Y" && $bSupportClient!="Y") $APPLICATION->AuthForm(GetMessage("ACCESS_DENIED"));
IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/support/include.php");
IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/support/admin/ticket_edit.php");
$err_mess = "File: ".__FILE__."<br>Line: ";
define("HELP_FILE","ticket_list.php");
global $USER_FIELD_MANAGER;
/***************************************************************************
Functions
***************************************************************************/
function CheckFields()
{
global $ID, $TITLE, $MESSAGE, $arFILES, $bSupportTeam, $bAdmin;
$max_size = 0;
$arMsg = Array();
if (strlen(trim($TITLE))<=0 && intval($ID)<=0)
//$str .= GetMessage("SUP_FORGOT_TITLE")."<br>";
$arMsg[] = array("id"=>"TITLE", "text"=> GetMessage("SUP_FORGOT_TITLE"));
if (strlen(trim($MESSAGE))<=0 && intval($ID)<=0)
//$str .= GetMessage("SUP_FORGOT_MESSAGE")."<br>";
$arMsg[] = array("id"=>"MESSAGE", "text"=> GetMessage("SUP_FORGOT_MESSAGE"));
if ($bSupportTeam!="Y" && $bAdmin!="Y")
{
$max_size = COption::GetOptionString("support", "SUPPORT_MAX_FILESIZE");
$max_size = intval($max_size)*1024;
}
if ($max_size>0 && is_array($arFILES) && count($arFILES)>0)
{
$i = -1;
while (list($key, $arFILE) = each($arFILES))
{
$i++;
if (intval($arFILE["size"])>$max_size)
$arMsg[] = array("id"=>"FILE_".$i, "text"=> str_replace("#FILE_NAME#", $arFILE["name"], GetMessage("SUP_MAX_FILE_SIZE_EXCEEDING")));
}
}
if(!empty($arMsg))
{
$e = new CAdminException($arMsg);
$GLOBALS["APPLICATION"]->ThrowException($e);
return false;
}
return true;
}
function Support_GetUserInfo($USER_ID, &$login, &$name, $safe_for_html=true)
{
static $arrUsers;
$login = "";
$name = "";
if (intval($USER_ID)>0)
{
if (is_array($arrUsers) && in_array($USER_ID, array_keys($arrUsers)))
{
$login = $arrUsers[$USER_ID]["LOGIN"];
$name = $arrUsers[$USER_ID]["NAME"];
}
else
{
$rsUser = CUser::GetByID($USER_ID);
$arUser = $rsUser->Fetch();
$login = $arUser["LOGIN"];
$name = $arUser["NAME"]." ".$arUser["LAST_NAME"];
$arrUsers[$USER_ID] = array("LOGIN" => $login, "NAME" => $name);
}
if ($safe_for_html)
{
$login = htmlspecialcharsbx($login);
$name = htmlspecialcharsbx($name);
}
}
}
function Support_GetDictionaryInfo($DID, &$name, &$desc, &$sid, $safe_for_html=true)
{
static $arrDic;
$name = "";
$desc = "";
$sid = "";
if (intval($DID)>0)
{
if (is_array($arrDic) && in_array($DID, array_keys($arrDic)))
{
$name = $arrDic[$DID]["NAME"];
$desc = $arrDic[$DID]["DESC"];
$sid = $arrDic[$DID]["SID"];
}
else
{
$rsD = CTicketDictionary::GetByID($DID);
$arD = $rsD->Fetch();
$name = $arD["NAME"];
$desc = $arD["DESCR"];
$sid = $arD["SID"];
$arrDic[$DID] = array("NAME" => $name, "DESC" => $desc, "SID" => $sid);
}
if ($safe_for_html)
{
$name = htmlspecialcharsbx($name);
$desc = htmlspecialcharsbx($desc);
$sid = htmlspecialcharsbx($sid);
}
}
}
function _Support_GetDictionaryInfoEx($arDictionary = Array())
{
//$arID = array_values($arDictionary);
$arID = Array();
foreach ($arDictionary as $dic => $value)
{
if (intval($value) > 0)
$arID[] = $value;
else
$GLOBALS["str_".$dic."_NAME"] = $GLOBALS["str_".$dic."_DESC"] = $GLOBALS["str_".$dic."_SID"] = "";
}
if (!empty($arID))
{
$arTypes = Array(
"C" => "CATEGORY",
"K" => "CRITICALITY",
"S" => "STATUS",
"M" => "MARK",
"F" => "FUA",
"SR" => "SOURCE",
"D" => "DIFFICULTY"
);
$v1 = $v2 = $v3 = null;
$rs = CTicketDictionary::GetList($v1, $v2, array("ID"=> $arID), $v3);
while ($ar = $rs->Fetch())
{
$dic = $ar["C_TYPE"];
$GLOBALS["str_".$arTypes[$dic]."_NAME"] = $ar["NAME"];
$GLOBALS["str_".$arTypes[$dic]."_DESC"] = $ar["DESCR"];
$GLOBALS["str_".$arTypes[$dic]."_SID"] = $ar["SID"];
}
}
}
function __GetDropDown($TYPE, &$TICKET_DICTIONARY)
{
$arReturn = Array();
if (array_key_exists($TYPE, $TICKET_DICTIONARY))
{
foreach ($TICKET_DICTIONARY[$TYPE] as $key => $value)
{
$arReturn["REFERENCE"][] = $value["REFERENCE"];
$arReturn["REFERENCE_ID"][] = $key;
}
}
return $arReturn;
}
function Support_GetSLAInfo($ID, &$name, &$description, $safe_for_html=true)
{
static $arrSLA;
$name = "";
$description = "";
if (intval($ID)>0)
{
if (is_array($arrSLA) && in_array($ID, array_keys($arrSLA)))
{
$name = $arrSLA[$ID]["NAME"];
$description = $arrSLA[$ID]["DESCRIPTION"];
}
else
{
$rs = CTicketSLA::GetByID($ID);
$ar = $rs->Fetch();
$name = $ar["NAME"];
$description = $ar["DESCRIPTION"];
$arrSLA[$ar["ID"]] = array("NAME" => $ar["NAME"], "DESCRIPTION" => $ar["DESCRIPTION"]);
}
if ($safe_for_html)
{
$name = htmlspecialcharsbx($name);
$description = htmlspecialcharsbx($description);
}
}
}
/***************************************************************************
Work with GET | POST
***************************************************************************/
$ID = intval($ID);
if ($ID<=0) $bOwner = "Y"; else $bOwner = CTicket::IsOwner($ID) ? "Y" : "N";
if ($bDemo=="Y" && $bOwner=="Y")
{
$bSupportClient = "Y";
$bDemo = "N";
}
$TICKET_LIST_URL = strlen($TICKET_LIST_URL)>0? CUtil::AddSlashes(htmlspecialcharsbx((substr($TICKET_LIST_URL, 0, 4) == 'http'?'':'/').$TICKET_LIST_URL)) : "ticket_list.php";
$TICKET_EDIT_URL = strlen($TICKET_EDIT_URL)>0? CUtil::AddSlashes(htmlspecialcharsbx((substr($TICKET_EDIT_URL, 0, 4) == 'http'?'':'/').$TICKET_EDIT_URL)) : "ticket_edit.php";
$TICKET_MESSAGE_EDIT_URL = strlen($TICKET_MESSAGE_EDIT_URL)>0? CUtil::AddSlashes(htmlspecialcharsbx((substr($TICKET_MESSAGE_EDIT_URL, 0, 4) == 'http'?'':'/').$TICKET_MESSAGE_EDIT_URL)) : "ticket_message_edit.php";
if (intval($mdel_id)>0 && check_bitrix_sessid())
{
CTicket::DeleteMessage($mdel_id, "Y");
LocalRedirect($TICKET_EDIT_URL."?ID=".$ID."&lang=".LANGUAGE_ID);
}
if (strlen($action)>0 && check_bitrix_sessid())
{
switch ($action)
{
case "close":
CTicket::SetTicket(array("CLOSE" => "Y"), $ID);
LocalRedirect($TICKET_EDIT_URL."?ID=".$ID."&lang=".LANGUAGE_ID);
break;
case "open":
CTicket::SetTicket(array("CLOSE" => "N"), $ID);
LocalRedirect($TICKET_EDIT_URL."?ID=".$ID."&lang=".LANGUAGE_ID);
break;
case "unmark_spam":
CTicket::UnMarkAsSpam($ID);
LocalRedirect($TICKET_EDIT_URL."?ID=".$ID."&lang=".LANGUAGE_ID);
break;
case "maybe_spam":
CTicket::MarkAsSpam($ID, "N");
LocalRedirect($TICKET_EDIT_URL."?ID=".$ID."&lang=".LANGUAGE_ID);
break;
case "mark_spam":
CTicket::MarkAsSpam($ID);
LocalRedirect($TICKET_EDIT_URL."?ID=".$ID."&lang=".LANGUAGE_ID);
break;
}
}
// if button "Save" pressed
if ((strlen($save)>0 || strlen($apply)>0) && $REQUEST_METHOD=="POST" && check_bitrix_sessid())
{
$arFILES = array();
if (is_array($HTTP_POST_FILES) && count($HTTP_POST_FILES)>0)
{
while (list($key, $arFILE) = each($HTTP_POST_FILES))
{
if (strlen($arFILE["name"])>0)
{
$arFILE["MODULE_ID"] = "support";
$arFILES[] = $arFILE;
}
}
}
if (CheckFields())
{
if ($OPEN=="Y") $CLOSE="N";
if ($CLOSE=="Y") $OPEN="N";
if ($bAdmin!="Y" && $bSupportTeam!="Y")
{
$HIDDEN = "N";
$NOT_CHANGE_STATUS = "N";
}
$arFields = array(
"SITE_ID" => $SITE_ID,
"CLOSE" => $CLOSE,
"AUTO_CLOSE_DAYS" => $AUTO_CLOSE_DAYS,
"TITLE" => $TITLE,
"SLA_ID" => $SLA_ID,
"CATEGORY_ID" => $CATEGORY_ID,
"CRITICALITY_ID" => $CRITICALITY_ID,
"STATUS_ID" => $STATUS_ID,
"DIFFICULTY_ID" => $DIFFICULTY_ID,
"MARK_ID" => $MARK_ID,
"TASK_TIME" => $TASK_TIME,
"HOLD_ON" => $HOLD_ON,
"SOURCE_ID" => $SOURCE_ID,
"OWNER_SID" => $OWNER_SID,
"OWNER_USER_ID" => $OWNER_USER_ID,
"MESSAGE_SOURCE_ID" => $MESSAGE_SOURCE_ID,
"MESSAGE_AUTHOR_SID" => $MESSAGE_AUTHOR_SID,
"MESSAGE_AUTHOR_USER_ID" => $MESSAGE_AUTHOR_USER_ID,
"RESPONSIBLE_USER_ID" => $RESPONSIBLE_USER_ID,
"MESSAGE" => $MESSAGE,
"HIDDEN" => $HIDDEN,
"NOT_CHANGE_STATUS" => $NOT_CHANGE_STATUS,
"FILES" => $arFILES,
"SUPPORT_COMMENTS" => $SUPPORT_COMMENTS,
"COUPON" => $COUPON,
);
if ($ID > 0)
{
$arFields['CHANGE_TITLE'] = $TITLE;
}
$NOTIFY = ($HIDDEN=="Y") ? "N" : "Y";
$bSetTicket = false;
if (CTicket::IsAdmin())
$bSetTicket = true;
else
{
$rsTicket = CTicket::GetByID($ID, SITE_ID, $check_rights = "Y", $get_user_name = "N", $get_extra_names = "N");
if ($arTicket = $rsTicket->GetNext())
$bSetTicket = true;
}
if ($bDemo!="Y" && $bAdmin!="Y" && ($bSupportTeam=="Y" && intval($ID) > 0 && !$bSetTicket))
{
// send to ticket list
if ($OWNER_USER_ID!=$USER->GetID())
LocalRedirect($TICKET_LIST_URL."?lang=".LANGUAGE_ID);
}
$USER_FIELD_MANAGER->EditFormAddFields($PROPERTY_ID, $arFields);
$ID = CTicket::SetTicket($arFields, $ID, "Y", $NOTIFY);
if (intval($ID)>0)
{
CTicket::UpdateOnline($ID);
if (isset($_SESSION['TICKET_ID']) && isset($_SESSION['MESSAGE_ID']))
{
$intLastTicketID = $_SESSION['TICKET_ID'];
$arParam = Array(
'SPLIT_TICKET_ID' => $ID,
'SPLIT_TICKET_TITLE' => $TITLE,
'SPLIT_MESSAGE_USER_ID' => $USER->GetID(),
'SPLIT_ATTACH_FILE' => isset($_POST['ATTACH_FILE']) ? $_POST['ATTACH_FILE'] : Array(),
'SOURCE_TICKET_ID' => $intLastTicketID,
'SOURCE_TICKET_TITLE' => $_SESSION['TICKET_TITLE'],
'SOURCE_MESSAGE_ID' => $MESSAGE_SOURCE_ID,
'SOURCE_MESSAGE_NUM' => $_SESSION['MESSAGE_NUM'],
'SOURCE_MESSAGE_DATE' => $_SESSION['MESSAGE_DATE']
);
CTicket::SplitTicket($arParam);
unset($_SESSION['TICKET_ID']);
unset($_SESSION['TICKET_TITLE']);
unset($_SESSION['MESSAGE_ID']);
unset($_SESSION['MESSAGE_NUM']);
unset($_SESSION['MESSAGE_DATE']);
if (strlen($save)>0) // save -> new ticket
LocalRedirect($TICKET_EDIT_URL."?ID=".$ID."&lang=".LANGUAGE_ID);
elseif (strlen($apply)>0) // apply -> original ticket
LocalRedirect($TICKET_EDIT_URL."?ID=".$intLastTicketID."&lang=".LANGUAGE_ID);
}
else
{
if (strlen($save)>0) LocalRedirect($TICKET_LIST_URL."?lang=".LANGUAGE_ID);
elseif (strlen($apply)>0)
{
// change responsible
if ($bDemo!="Y" && $bAdmin!="Y" && ($bSupportTeam=="Y" && $RESPONSIBLE_USER_ID!=$arTicket['RESPONSIBLE_USER_ID']))
{
// send to ticket list
LocalRedirect($TICKET_LIST_URL."?lang=".LANGUAGE_ID);
}
else
{
// else refresh page
LocalRedirect($TICKET_EDIT_URL."?ID=".$ID."&lang=".LANGUAGE_ID);
}
}
}
}
else
{
$e = new CAdminException(array());
$GLOBALS["APPLICATION"]->ThrowException($e);
$ID = intval($_REQUEST['ID']);
}
}
}
$arrSiteRef = array();
$arrSiteID = array();
$rs = CSite::GetList(($v1="sort"), ($v2="asc"));
while ($ar = $rs->Fetch())
{
$arrSiteRef[] = "[".$ar["ID"]."] ".$ar["NAME"];
$arrSiteID[] = $ar["ID"];
}
$get_user_name = "N";
$get_extra_names = "N";
$ALL_TICKET_FILES = Array();
$arStrUsers = array();
$site_id = (defined("ADMIN_SECTION") && ADMIN_SECTION==true) ? "" : SITE_ID;
$ticket = CTicket::GetByID($ID, $site_id, "Y", $get_user_name, $get_extra_names);
if (!($ticket && $ticket->ExtractFields()))
{
$ID=0;
$str_lang = $TICKET_SITE = (defined("ADMIN_SECTION") && ADMIN_SECTION==true) ? reset($arrSiteID) : SITE_ID;
$str_RESPONSIBLE_USER_ID = intval(COption::GetOptionString('support', 'DEFAULT_RESPONSIBLE_ID', '0'));
}
else
{
$str_lang = $TICKET_SITE = $str_SITE_ID;
if (strlen($str_DATE_CLOSE)>0) $str_CLOSE = "Y";
CTicket::UpdateOnline($ID);
$rsFiles = CTicket::GetFileList($v1="s_id", $v2="asc", array("TICKET_ID" => $ID));
{
while ($arFile = $rsFiles->Fetch())
{
$name = strlen($arFile["ORIGINAL_NAME"])>0 ? $arFile["ORIGINAL_NAME"] : $arFile["FILE_NAME"];
if (strlen($arFile["EXTENSION_SUFFIX"])>0)
{
$suffix_length = strlen($arFile["EXTENSION_SUFFIX"]);
$name = substr($name, 0, strlen($name)-$suffix_length);
}
$ALL_TICKET_FILES[$arFile["MESSAGE_ID"]][] = array("HASH" => $arFile["HASH"], "NAME" => $name, "FILE_SIZE" => $arFile["FILE_SIZE"]);
}
}
if ($get_user_name=="N")
{
//Support_GetUserInfo($str_RESPONSIBLE_USER_ID, $str_RESPONSIBLE_LOGIN, $str_RESPONSIBLE_NAME);
//Support_GetUserInfo($str_OWNER_USER_ID, $str_OWNER_LOGIN, $str_OWNER_NAME);
//Support_GetUserInfo($str_CREATED_USER_ID, $str_CREATED_LOGIN, $str_CREATED_NAME);
//Support_GetUserInfo($str_MODIFIED_USER_ID, $str_MODIFIED_BY_LOGIN, $str_MODIFIED_BY_NAME);
}
$arUserIDs = array($str_RESPONSIBLE_USER_ID, $str_OWNER_USER_ID, $str_CREATED_USER_ID, $str_MODIFIED_USER_ID);
$arGuestIDs = array($str_OWNER_GUEST_ID, $str_CREATED_GUEST_ID, $str_MODIFIED_GUEST_ID);
$arStrUsers =CTicket::GetUsersPropertiesArray($arUserIDs, $arGuestIDs);
if ($get_extra_names=="N")
{
/*Support_GetDictionaryInfo($str_CATEGORY_ID, $str_CATEGORY_NAME, $str_CATEGORY_DESC, $str_CATEGORY_SID);
Support_GetDictionaryInfo($str_CRITICALITY_ID, $str_CRITICALITY_NAME, $str_CRITICALITY_DESC, $str_CRITICALITY_SID);
Support_GetDictionaryInfo($str_STATUS_ID, $str_STATUS_NAME, $str_STATUS_DESC, $str_STATUS_SID);
Support_GetDictionaryInfo($str_MARK_ID, $str_MARK_NAME, $str_MARK_DESC, $str_MARK_SID);
Support_GetDictionaryInfo($str_SOURCE_ID, $str_SOURCE_NAME, $str_SOURCE_DESC, $str_SOURCE_SID);*/
$arDictionary = Array(
"CATEGORY" => $GLOBALS["str_CATEGORY_ID"],
"CRITICALITY" => $GLOBALS["str_CRITICALITY_ID"],
"STATUS" => $GLOBALS["str_STATUS_ID"],
"MARK" => $GLOBALS["str_MARK_ID"],
"SOURCE" => $GLOBALS["str_SOURCE_ID"]
);
_Support_GetDictionaryInfoEx($arDictionary);
Support_GetSLAInfo($str_SLA_ID, $str_SLA_NAME, $str_SLA_DESCRIPTION);
}
}
$str_HIDDEN = COption::GetOptionString("support","DEFAULT_VALUE_HIDDEN");
$str_NOTIFY = COption::GetOptionString("support","DEFAULT_VALUE_NOTIFY");
$srt_NOT_CHANGE_STATUS = "";
if($e = $APPLICATION->GetException())
{
$message = new CAdminMessage(GetMessage("SUP_ERROR"), $e);
$DB->InitTableVarsForEdit("b_ticket", "", "str_");
}
if ($ID>0) $sDocTitle = GetMessage("SUP_EDIT_RECORD", array("#ID#" => $ID, "#TITLE#" => htmlspecialcharsback($str_TITLE)));
else $sDocTitle = GetMessage("SUP_NEW_RECORD");
if (($bSupportTeam=="Y" || $bAdmin=="Y" || $bDemo=="Y") && strlen($str_IS_SPAM)>0)
{
if ($str_IS_SPAM=="Y")
$sDocTitle .= " [".GetMessage("SUP_SPAM")."!]";
else
$sDocTitle .= " [".GetMessage("SUP_SPAM")."?]";
}
$APPLICATION->SetTitle($sDocTitle);
if ($ADD_PUBLIC_CHAIN=="Y" || !isset($ADD_PUBLIC_CHAIN))
{
$APPLICATION->AddChainItem(GetMessage("SUP_RECORDS_LIST"), $TICKET_LIST_URL);
}
$VIEW_TICKET_DEFAULT_MODE = COption::GetOptionString("support", "VIEW_TICKET_DEFAULT_MODE");
$DEFAULT_AUTO_CLOSE_DAYS = COption::GetOptionString("support", "DEFAULT_AUTO_CLOSE_DAYS");
$ONLINE_AUTO_REFRESH = COption::GetOptionString("support", "ONLINE_AUTO_REFRESH");
$str_AUTO_CLOSE_DAYS = strlen($str_AUTO_CLOSE_DAYS)>0 ? $str_AUTO_CLOSE_DAYS : $DEFAULT_AUTO_CLOSE_DAYS;
$bResponsible = $bSupportTeam;
$can_select_message_owner = "N";
$can_select_owner = "N";
$can_select_site = "N";
$can_select_sla = "N";
$can_select_category = "N";
$can_select_status = "N";
$can_select_difficulty = "N";
$can_select_responsible = "N";
$can_select_criticality = "N";
$can_select_mark = "N";
$can_select_mode = "N";
$default_mode = "edit";
if (strlen($VIEW_TICKET_DEFAULT_MODE)>0) $default_mode = $VIEW_TICKET_DEFAULT_MODE;
if ($ID>0)
{
if ($bSupportTeam=="Y" || $bAdmin=="Y" || $bDemo=="Y")
{
$can_select_message_owner = "Y";
$can_select_owner = "Y";
$can_select_sla = "Y";
$can_select_site = "Y";
$can_select_category = "Y";
$can_select_status = "Y";
$can_select_difficulty = "Y";
$can_select_responsible = "Y";
$can_select_criticality = "Y";
if (strlen($str_DATE_CLOSE)<=0 && strlen($VIEW_TICKET_DEFAULT_MODE)>0)
$can_select_mode = "Y";
}
if ($bOwner=="Y")
{
$can_select_criticality = "Y";
$can_select_mark = "Y";
}
}
if ($ID<=0)
{
if (defined("ADMIN_SECTION") && ADMIN_SECTION==true) $can_select_site = "Y";
if ($bSupportTeam=="Y" || $bAdmin=="Y" || $bDemo=="Y")
{
$can_select_owner = "Y";
$can_select_sla = "Y";
$can_select_category = "Y";
$can_select_status = "Y";
$can_select_difficulty = "Y";
$can_select_responsible = "Y";
$can_select_criticality = "Y";
}
if ($bOwner=="Y")
{
$can_select_category = "Y";
$can_select_criticality = "Y";
}
}
if ($can_select_sla=="Y")
{
$TICKET_SLA = (intval($str_SLA_ID)>0) ? $str_SLA_ID : 1;
$arrSlaRef = array();
$arrSlaID = array();
$rs = CTicketSLA::GetDropDown();
while ($ar = $rs->Fetch())
{
$arrSlaRef[] = $ar["REFERENCE"];
$arrSlaID[] = $ar["ID"];
}
}
else $TICKET_SLA = (intval($str_SLA_ID)>0) ? $str_SLA_ID : CTicketSLA::GetForUser($TICKET_SITE);
$arrSUPPORT_TEAM = array();
$TICKET_DICTIONARY = CTicketDictionary::GetDropDownArray($TICKET_SITE, $TICKET_SLA);
$TICKET_DICTIONARY_ALL = CTicketDictionary::GetDropDownArray();
require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/main/include/prolog_admin_after.php");?>
<?
$aMenu = array(
array(
"TEXT" => GetMessage("MAIN_ADMIN_MENU_LIST"),
"TITLE" => GetMessage("SUP_RECORDS_LIST"),
"LINK" => "/bitrix/admin/ticket_list.php?lang=".LANGUAGE_ID,
"ICON" => "btn_list",
),
);
if(intval($ID)>0)
{
$aMenu[] = array("SEPARATOR"=>"Y");
$aMenu[] = array(
"TEXT" => GetMessage("MAIN_ADMIN_MENU_CREATE"),
"TITLE" => GetMessage("SUP_CREATE_NEW_TICKET"),
"ICON" => "btn_new",
"LINK" => "/bitrix/admin/ticket_edit.php?lang=".LANGUAGE_ID,
);
if (strlen($str_DATE_CLOSE)<=0)
{
$aMenu[] = array(
//"ICON" => "btn_close",
"TEXT" => GetMessage("MAIN_ADMIN_MENU_CLOSE"),
"TITLE" => GetMessage("SUP_CLOSE_TICKET"),
"LINK" => "/bitrix/admin/ticket_edit.php?ID=".$ID."&action=close&lang=".LANGUAGE_ID."&".bitrix_sessid_get()
);
}
else
{
$aMenu[] = array(
//"ICON" => "btn_open",
"TEXT" => GetMessage("MAIN_ADMIN_MENU_OPEN"),
"TITLE" => GetMessage("SUP_OPEN_TICKET"),
"LINK" => "/bitrix/admin/ticket_edit.php?ID=".$ID."&action=open&lang=".LANGUAGE_ID."&".bitrix_sessid_get()
);
}
if ($bSupportTeam=="Y" || $bAdmin=="Y")
{
//$aMenu[] = array("NEWBAR"=>"Y");
$arSpamMenu = Array();
if (strlen($str_IS_SPAM)>0)
{
$arSpamMenu[] = array(
"TEXT" => GetMessage("SUP_UNMARK_TICKET"),
"ACTION" => "window.location='/bitrix/admin/ticket_edit.php?ID=".$ID."&action=unmark_spam&lang=".LANGUAGE_ID."&".bitrix_sessid_get()."';"
);
}
if ($str_IS_SPAM!="N")
{
$arSpamMenu[] = array(
"TEXT" => GetMessage("SUP_MARK_AS_POSSIBLE_SPAM"),
"ACTION" => "window.location='/bitrix/admin/ticket_edit.php?ID=".$ID."&action=maybe_spam&lang=".LANGUAGE_ID."&".bitrix_sessid_get()."';"
);
}
if ($str_IS_SPAM!="Y" && $bAdmin=="Y")
{
$arSpamMenu[] = array(
"TEXT" => GetMessage("SUP_MARK_AS_SPAM"),
"ACTION" => "window.location='/bitrix/admin/ticket_edit.php?ID=".$ID."&action=mark_spam&lang=".LANGUAGE_ID."&".bitrix_sessid_get()."';"
);
}
if ($bAdmin=="Y" || $bDemo=="Y")
{
$arSpamMenu[] = array(
"TEXT" => GetMessage("SUP_MARK_AS_SPAM_DELETE"),
"ACTION" => "javascript:if(confirm('".GetMessage("SUP_MARK_AS_SPAM_DELETE_CONFIRM")."')) window.location='/bitrix/admin/ticket_list.php?ID=".$ID."&action=mark_spam_delete&lang=".LANGUAGE_ID."&".bitrix_sessid_get()."';",
);
$aMenu[] = array(
"TEXT" => GetMessage("MAIN_ADMIN_MENU_DELETE"),
"TITLE" => GetMessage("SUP_DELETE_TICKET"),
"ICON" => "btn_delete",
"LINK" => "javascript:if(confirm('".GetMessage("SUP_DELETE_TICKET_CONFIRM")."')) window.location='/bitrix/admin/ticket_list.php?ID=".$ID."&action=delete&redirectafter=Y&lang=".LANGUAGE_ID."&".bitrix_sessid_get()."';",
);
}
if (!empty($arSpamMenu))
{
$aMenu[] = array(
"TEXT" => GetMessage("SUP_MENU_SPAM"),
"TITLE" => GetMessage("SUP_MENU_SPAM_TITLE"),
"MENU" => $arSpamMenu,
);
}
}
}
//echo ShowSubMenu($aMenu);
$context = new CAdminContextMenu($aMenu);
$context->Show();
if ($message)
{
echo $message->Show();
$messageA = $message->GetMessages();
}
/***************************************************************************
HTML form
****************************************************************************/
$hkInst=CHotKeys::getInstance();
$arHK = array("B", "I", "U", "QUOTE", "CODE", "TRANSLIT");
foreach($arHK as $n => $s)
{
$arExecs = $hkInst->GetCodeByClassName("TICKET_EDIT_$s");
echo $hkInst->PrintJSExecs($arExecs);
}
?>
<script language="JavaScript">
<!--
function htmlspecialcharsback(str)
{
str = str.replace(/"/g, "\"");
str = str.replace(/</g, "<");
str = str.replace(/>/g, ">");
str = str.replace(/&/g, "&");
return str;
}
function in_array(needle, haystack)
{
for(k=0; k<haystack.length; k++) if (needle==haystack[k][0]) return true;
return false;
}
//-->
</script>
<?
/***************************************************************************
SPLIT MESSAGE
****************************************************************************/
if (isset($_GET['TICKET_ID']) && isset($_GET['MESSAGE_ID']))
{
$_SESSION["TICKET_ID"] = IntVal($_GET['TICKET_ID']);
$_SESSION["MESSAGE_ID"] = IntVal($_GET['MESSAGE_ID']);
$ticket = CTicket::GetByID($_SESSION['TICKET_ID'], $site_id, "Y", $get_user_name, $get_extra_names);
if ($ticket && $ticket->ExtractFields())
{
$obUserTiket = $USER->GetByID($str_OWNER_USER_ID);
$arUserTiket = $obUserTiket->Fetch();
$str_OWNER_LOGIN = htmlspecialcharsbx($arUserTiket['LOGIN']);
$str_OWNER_NAME = htmlspecialcharsbx($arUserTiket['NAME']).' '.htmlspecialcharsbx($arUserTiket['LAST_NAME']);
$str_lang = $TICKET_SITE = $str_SITE_ID;
$TICKET_SLA = $str_SLA_ID = CTicketSLA::GetForUser($str_SITE_ID, $str_OWNER_USER_ID);
$str_DIFFICULTY_ID = '';
$str_CRITICALITY_ID = '';
$obTicketMessage = CTicket::GetMessageByID($_SESSION['MESSAGE_ID']);
$arTicketMessage = $obTicketMessage->Fetch();
$MESSAGE = $arTicketMessage['MESSAGE'];
$_SESSION['MESSAGE_NUM'] = IntVal($arTicketMessage['C_NUMBER']);
$_SESSION['MESSAGE_DATE'] = $arTicketMessage['DATE_CREATE'];
$_SESSION["TICKET_TITLE"] = $str_TITLE;
$str_TITLE = '';
$str_DATE_CLOSE = null;
$arFiles = array();
if ($rsFiles = CTicket::GetFileList($v1="s_id", $v2="asc", array("MESSAGE_ID" => $_SESSION['MESSAGE_ID'])))
{
while ($arFile = $rsFiles->Fetch())
{
$name = $arFile["ORIGINAL_NAME"];
if (strlen($arFile["EXTENSION_SUFFIX"])>0)
{
$suffix_length = strlen($arFile["EXTENSION_SUFFIX"]);
$name = substr($name, 0, strlen($name)-$suffix_length);
}
$arFile["NAME"] = $name;
$arFiles[] = $arFile;
}
}
}
}
?>
<form name="form1" method="POST" action="<?=$APPLICATION->GetCurPage()?>?ID=<?=$ID?>&lang=<?=LANGUAGE_ID?>" enctype="multipart/form-data">
<?=bitrix_sessid_post()?>
<!-- <input type="hidden" name="set_default" value="Y"> -->
<input type="hidden" name="ID" value=<?=$ID?>>
<input type="hidden" name="lang" value="<?=LANGUAGE_ID?>">
<?
$aTabs = array();
$aTabs[] = array("DIV" => "edit1", "TAB" => GetMessage("SUP_RECORD"), "ICON"=>"ticket_edit",
"TITLE"=>($ID>0 && strlen(trim($str_TITLE))>0 ? $str_TITLE : $APPLICATION->GetTitle())
);
//$aTabs[] = $USER_FIELD_MANAGER->EditFormTab($PROPERTY_ID);
$tabControl = new CAdminTabControl("tabControl", $aTabs);
$tabControl->Begin();
$tabControl->BeginNextTab();
?>
<?if ($can_select_site=="Y"):?>
<tr valign="middle">
<td align="right" width="20%" nowrap><?=GetMessage("SUP_SITE")?></td>
<td width="80%" nowrap><?echo SelectBoxFromArray("SITE_ID", array("reference" => $arrSiteRef, "reference_id" => $arrSiteID), htmlspecialcharsbx($TICKET_SITE), "", "onChange=\"OnSiteChange(this[this.selectedIndex].value)\" id=\"SITE_ID\"");?></td>
</tr>
<script language="JavaScript">
<!--
var arSLA = Array();
var arStatus = Array();
var arCriticality = Array();
var arCategory = Array();
var arMark = Array();
var arSource = Array();
var arDifficulty = Array();
<?
if (is_array($arrSiteID))
{
$arrSiteID = array_unique($arrSiteID);
if ($can_select_sla=="Y")
{
$arSLA = array();
$strSite = implode("|", $arrSiteID);
$arSort = array("FIRST_SITE_ID" => "ASC", "PRIORITY" => "ASC");
$is_filtered = null;
$rs = CTicketSLA::GetList($arSort, array("SITE" => $strSite), $is_filtered);
while($ar=$rs->Fetch())
{
$arSLA[$ar["ID"]] = $ar;
}
$arSiteSLA = CTicketSLA::GetSiteArrayForAllSLA(CTicketSLA::SITE_SLA);
}
$allDictionary = CTicketDictionary::GetDropDownArray($sid);
foreach($arrSiteID as $sid)
{
?>
arSLA["<? echo $sid; ?>"]=Array(<?
if(isset($arSiteSLA[$sid]))
{
$c0 = "";
foreach($arSiteSLA[$sid] as $key=>$cSlaID)
{
echo $c0 . "Array('". addslashes(htmlspecialcharsbx($arSLA[$cSlaID]["REFERENCE_ID"])) . "', '" . addslashes(htmlspecialcharsbx($arSLA[$cSlaID]["REFERENCE"])) . "')";
$c0 = ", ";
}
}
?>);
<?
/*?>
arSLA["<?=$sid?>"]=Array(<?
$rs = CTicketSLA::GetDropDown($sid);
$i=0;
while($ar=$rs->Fetch())
{
$i++;
if ($i>1) echo ", ";
echo "Array('".addslashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".addslashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
}
?>);
<?*/
if ($can_select_status=="Y")
{
?>
arStatus["<?=$sid?>"]=Array(<?
echo "Array('NOT_REF', ' ')";
if (isset($allDictionary['S']))
{
foreach ($allDictionary['S'] as $ar)
{
echo ", Array('".addslashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".addslashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
}
}
?>);
<?
}
if ($can_select_difficulty=="Y")
{
?>
arDifficulty["<?=$sid?>"]=Array(<?
echo "Array('NOT_REF', ' ')";
if (isset($allDictionary['D']))
{
foreach ($allDictionary['D'] as $ar)
{
echo ", Array('".addslashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".addslashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
}
}
?>);
<?
}
if ($can_select_category=="Y")
{
?>
arCategory["<?=$sid?>"]=Array(<?
echo "Array('NOT_REF', ' ')";
if (isset($allDictionary['C']))
{
foreach ($allDictionary['C'] as $ar)
{
echo ", Array('".addslashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".addslashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
}
}
?>);
<?
}
if ($can_select_mark=="Y")
{
?>
arMark["<?=$sid?>"]=Array(<?
echo "Array('NOT_REF', ' ')";
if (isset($allDictionary['M']))
{
foreach ($allDictionary['M'] as $ar)
{
echo ", Array('".addslashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".addslashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
}
}
?>);
<?
}
if ($can_select_criticality=="Y")
{
?>
arCriticality["<?=$sid?>"]=Array(<?
echo "Array('NOT_REF', ' ')";
if (isset($allDictionary['K']))
{
foreach ($allDictionary['K'] as $ar)
{
echo ", Array('".addslashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".addslashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
}
}
?>);
<?
}
if ($can_select_message_owner=="Y" || $can_select_owner=="Y")
{
?>
arSource["<?=$sid?>"]=Array(<?
echo "Array('NOT_REF', '< web >')";
if (isset($allDictionary['SR']))
{
foreach ($allDictionary['SR'] as $ar)
{
echo ", Array('".addslashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".addslashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
}
}
?>);
<?
}
}
}
?>
function OnSiteChange(site_id)
{
var select_index;
var arrList = Array();
var arrValues = Array();
var arrInit = Array();
<?if ($can_select_sla=="Y") : ?>
arrList[arrList.length] = document.form1.SLA_ID;
arrValues[arrValues.length] = arSLA;
arrInit[arrInit.length] = parseInt('<?=$str_SLA_ID?>');
<?endif;?>
<?if ($can_select_status=="Y") : ?>
arrList[arrList.length] = document.form1.STATUS_ID;
arrValues[arrValues.length] = arStatus;
arrInit[arrInit.length] = parseInt('<?=$str_STATUS_ID?>');
<?endif;?>
<?if ($can_select_difficulty=="Y") : ?>
arrList[arrList.length] = document.form1.DIFFICULTY_ID;
arrValues[arrValues.length] = arDifficulty;
arrInit[arrInit.length] = parseInt('<?=$str_DIFFICULTY_ID?>');
<?endif;?>
<?if ($can_select_category=="Y") :?>
arrList[arrList.length] = document.form1.CATEGORY_ID;
arrValues[arrValues.length] = arCategory;
arrInit[arrInit.length] = parseInt('<?=$str_CATEGORY_ID?>');
<?endif;?>
<?if ($can_select_mark=="Y") :?>
arrList[arrList.length] = document.form1.MARK_ID;
arrValues[arrValues.length] = arMark;
arrInit[arrInit.length] = parseInt('<?=$str_MARK_ID?>');
<?endif;?>
<?if ($can_select_criticality=="Y") :?>
arrList[arrList.length] = document.form1.CRITICALITY_ID;
arrValues[arrValues.length] = arCriticality;
arrInit[arrInit.length] = parseInt('<?=$str_CRITICALITY_ID?>');
<?endif;?>
<?if ($can_select_owner=="Y") :?>
arrList[arrList.length] = document.form1.SOURCE_ID;
arrValues[arrValues.length] = arSource;
arrInit[arrInit.length] = parseInt('<?=$str_SOURCE_ID?>');
<?endif;?>
<?if ($can_select_message_owner=="Y") :?>
arrList[arrList.length] = document.form1.MESSAGE_SOURCE_ID;
arrValues[arrValues.length] = arSource;
arrInit[arrInit.length] = parseInt('<?=$str_MESSAGE_SOURCE_ID?>');
<?endif;?>
for(i=0; i<arrList.length; i++)
{
arList = arrList[i];
arValues = arrValues[i][site_id];
select_index = 0;
while(arList.length>0) arList.options[0]=null;
for(j=0; j<arValues.length; j++)
{
newoption = new Option(htmlspecialcharsback(arValues[j][1]), arValues[j][0], false, false);
arList.options[j] = newoption;
if (newoption.value==arrInit[i]) select_index = j;
}
if (parseInt(select_index)>0) arList.selectedIndex = parseInt(select_index);
}
<?if ($can_select_sla=="Y"):?>
var obSLASelect, sla_id;
obSLASelect = document.form1.SLA_ID;
if(obSLASelect.selectedIndex >= 0)
{
sla_id = obSLASelect[obSLASelect.selectedIndex].value;
OnSLAChange(sla_id);
}
<?endif;?>
}
//-->
</script>
<?endif;?>
<?
$arAuthorFilter = $tmp = array();
if (intval($str_OWNER_USER_ID)>0)
{
//$tmp[] = htmlspecialcharsback($str_OWNER_LOGIN);
$tmp[] = $arStrUsers["arUsers"][intval($str_OWNER_USER_ID)]["LOGIN"];
}
if (strlen($str_OWNER_SID)>0)
{
$tmp[] = htmlspecialcharsback($str_OWNER_SID);
}
else
{
$arAuthorFilter[] = "find_owner_exact_match=Y";
}
$arAuthorFilter[] = "find_owner=".urlencode(implode(" | ",$tmp));
if ($can_select_owner=="Y"):
?>
<SCRIPT LANGUAGE="JavaScript">
<!--
function SelectSource()
{
var objSourceSelect, strSourceValue;
objSourceSelect = document.form1.SOURCE_ID;
strSourceValue = objSourceSelect[objSourceSelect.selectedIndex].value;
document.getElementById("OWNER_SID").style.display = "none";
document.getElementById("OWNER_SID").disabled = true;
if (strSourceValue!="")
{
document.getElementById("OWNER_SID").disabled = false;
document.getElementById("OWNER_SID").style.display = "inline";
}
}
//-->
</SCRIPT>
<tr>
<td align="right" width="20%" nowrap><?=GetMessage("SUP_AUTHOR")?></td>
<td width="80%" nowrap><?
//echo SelectBox("SOURCE_ID", CTicketDictionary::GetDropDown("SR", $TICKET_SITE), "< web >", $str_SOURCE_ID, "OnChange=SelectSource() class='typeselect'");
echo SelectBoxFromArray("SOURCE_ID", __GetDropDown("SR", $TICKET_DICTIONARY), $str_SOURCE_ID, "< web >", "OnChange=SelectSource() class='inputselect'");
?> <input type="text" size="20" name="OWNER_SID" id="OWNER_SID" value="<?=$str_OWNER_SID?>">
<?
/*if (intval($str_OWNER_USER_ID)>0)
{
$owner_name = "[<a title=\"".GetMessage("SUP_USER_PROFILE")."\" href=\"/bitrix/admin/user_edit.php?lang=".LANGUAGE_ID."&ID=".$str_OWNER_USER_ID."\">".$str_OWNER_USER_ID."</a>] (".$str_OWNER_LOGIN.") ".$str_OWNER_NAME;
}
*/
if(intval($str_OWNER_USER_ID)>0)
{
$owner_name = $arStrUsers["arUsers"][intval($str_OWNER_USER_ID)]["HTML_NAME"];
}
echo FindUserID("OWNER_USER_ID", $str_OWNER_USER_ID, $owner_name);
if ($ID>0):
?><br>[ <a href="/bitrix/admin/ticket_list.php?set_filter=Y&lang=<?=LANGUAGE_ID?>&<?=implode("&",$arAuthorFilter)?>"><?=GetMessage("SUP_AUTHOR_TICKETS")?></a> ]<?
endif;
?>
</td>
</tr>
<SCRIPT LANGUAGE="JavaScript">
<!--
SelectSource();
//-->
</SCRIPT>
<?elseif ($ID>0) :?>
<tr>
<td valign="top" align="right" width="20%" nowrap><?=GetMessage("SUP_AUTHOR")?></td>
<td width="80%" nowrap><?
echo (strlen($str_SOURCE_NAME)>0) ? "[".$str_SOURCE_NAME."] " : "[web] ";
if (strlen($str_OWNER_SID)>0)
{
echo TxtToHtml($str_OWNER_SID)." ";
if (intval($str_OWNER_USER_ID)>0) echo "/ ";
}
$uid = $str_OWNER_USER_ID;
if ($uid>0 && !in_array($uid, array_keys($arrSUPPORT_TEAM)))
{
$arrSUPPORT_TEAM[$uid] = (CTicket::IsSupportTeam($uid) || CTicket::IsAdmin($uid)) ? "(<span class=\"supportrequired\">".GetMessage("SUP_TECHSUPPORT")."</span>)" : "";
}
if ($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y")
{
if (intval($str_OWNER_USER_ID)>0)
{
/*?>[<a title="<?echo GetMessage("SUP_USER_PROFILE")?>" href="/bitrix/admin/user_edit.php?lang=<?echo LANG?>&ID=<?=$str_OWNER_USER_ID?>"><?echo $str_OWNER_USER_ID?></a>] (<?=$str_OWNER_LOGIN?>) <?=$str_OWNER_NAME?> */
echo $arStrUsers["arUsers"][intval($str_OWNER_USER_ID)]["HTML_NAME"] . " " . $arrSUPPORT_TEAM[$str_OWNER_USER_ID];
}
if (intval($str_OWNER_GUEST_ID)>0 && CModule::IncludeModule("statistic"))
{
/*echo " [<a title='".GetMessage("SUP_GUEST_ID")."' href='/bitrix/admin/guest_list.php?lang=".LANG."&find_id=".$str_OWNER_GUEST_ID."&find_id_exact_match=Y&set_filter=Y'>".$str_OWNER_GUEST_ID."</a>]";*/
echo $arStrUsers["arGuests"][intval($str_OWNER_GUEST_ID)]["HTML_NAME"];
}
}
else
{
if (intval($str_OWNER_USER_ID)>0)
{
/*echo "[".$str_OWNER_USER_ID."] (".$str_OWNER_LOGIN.") ".$str_OWNER_NAME." ".$arrSUPPORT_TEAM[$str_OWNER_USER_ID]."";*/
echo $arStrUsers["arUsers"][intval($str_OWNER_USER_ID)]["HTML_NAME_S"];
}
}
?></td>
</tr>
<?endif;?>
<? if ($ID>0): ?>
<tr valign="middle">
<td align="right" width="20%"><?=GetMessage("SUP_CREATE")?></td>
<td align="left" width="80%"><?=$str_DATE_CREATE?> <?
if (strlen($str_CREATED_MODULE_NAME)<=0 || $str_CREATED_MODULE_NAME=="support")
{
$uid = intval($str_CREATED_USER_ID);
if ($uid>0 && !in_array($uid, array_keys($arrSUPPORT_TEAM)))
{
$arrSUPPORT_TEAM[$uid] = (CTicket::IsSupportTeam($uid) || CTicket::IsAdmin($uid)) ? "(<span class=\"supportrequired\">".GetMessage("SUP_TECHSUPPORT")."</span>)" : "";
}
if ($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y")
{
/*?>[<a title="<?=GetMessage("SUP_USER_PROFILE")?>" href="/bitrix/admin/user_edit.php?lang=<?=LANGUAGE_ID?>&ID=<?=$str_CREATED_USER_ID?>"><?echo $str_CREATED_USER_ID?></a>] (<?=$str_CREATED_LOGIN?>) <?=$str_CREATED_NAME?> <?=$arrSUPPORT_TEAM[$str_CREATED_USER_ID]?><?*/
if ($uid <= 0 && intval($str_CREATED_GUEST_ID) > 0 && CModule::IncludeModule("statistic"))
{
/*echo " [<a title='".GetMessage("SUP_GUEST_ID")."' href='/bitrix/admin/guest_list.php?lang=".LANG."&find_id=". $str_CREATED_GUEST_ID."&find_id_exact_match=Y&set_filter=Y' class='tablebodylink'>".$str_CREATED_GUEST_ID."</a>]";*/
echo $arStrUsers["arGuests"][intval($str_CREATED_GUEST_ID)]["HTML_NAME"];
}
elseif($uid > 0)
{
echo $arStrUsers["arUsers"][$uid]["HTML_NAME"] . " " . $arrSUPPORT_TEAM[$uid];
}
}
else
{
echo $arStrUsers["arUsers"][$uid]["HTML_NAME_S"];
/*echo "[".$str_CREATED_USER_ID."] (".$str_CREATED_LOGIN.") ".$str_CREATED_NAME." ".$arrSUPPORT_TEAM[$str_CREATED_USER_ID]."";*/
}
}else{
echo $str_CREATED_MODULE_NAME;
}
?></td>
</tr>
<?
if ($str_DATE_CREATE!=$str_TIMESTAMP_X)
{
?>
<tr valign="middle">
<td align="right" width="20%"><?=GetMessage("SUP_TIMESTAMP")?></td>
<td align="left" width="80%"><?=$str_TIMESTAMP_X?> <?
if (strlen($str_MODIFIED_MODULE_NAME)<=0 || $str_MODIFIED_MODULE_NAME=="support")
{
$uid = intval($str_MODIFIED_USER_ID);
if ($uid>0 && !in_array($uid, array_keys($arrSUPPORT_TEAM)))
{
$arrSUPPORT_TEAM[$uid] = (CTicket::IsSupportTeam($uid) || CTicket::IsAdmin($uid)) ? "(<span class=\"supportrequired\">".GetMessage("SUP_TECHSUPPORT")."</span>)" : "";
}
if ($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y")
{
/*?>[<a title="<?=GetMessage("SUP_USER_PROFILE")?>" href="/bitrix/admin/user_edit.php?lang=<?=LANGUAGE_ID?>&ID=<?echo $str_MODIFIED_USER_ID?>"><?=$str_MODIFIED_USER_ID?></a>] (<?=$str_MODIFIED_BY_LOGIN?>) <?=$str_MODIFIED_BY_NAME?> <?=$arrSUPPORT_TEAM[$str_MODIFIED_USER_ID]?><?*/
if($uid <= 0 && intval($str_MODIFIED_GUEST_ID)>0 && CModule::IncludeModule("statistic"))
{
echo $arStrUsers["arGuests"][intval($str_MODIFIED_GUEST_ID)]["HTML_NAME"];
/*echo " [<a title='".GetMessage("SUP_GUEST_ID")."' href='/bitrix/admin/guest_list.php?lang=".LANG."&find_id=".$str_MODIFIED_GUEST_ID."&find_id_exact_match=Y&set_filter=Y' >".$str_MODIFIED_GUEST_ID."</a>]";*/
}
elseif($uid > 0)
{
echo $arStrUsers["arUsers"][$uid]["HTML_NAME"] . " " . $arrSUPPORT_TEAM[$uid];
}
}
else
{
echo $arStrUsers["arUsers"][$uid]["HTML_NAME_S"];
/*echo "[".$str_MODIFIED_USER_ID."] (".$str_MODIFIED_BY_LOGIN.") ".$str_MODIFIED_BY_NAME." ".$arrSUPPORT_TEAM[$str_MODIFIED_USER_ID]."";*/
}
}else{
echo $str_MODIFIED_MODULE_NAME;
}
?></td>
</tr>
<?
}
if (strlen($str_DATE_CLOSE)>0)
{
?>
<tr valign="middle">
<td align="right"><?=GetMessage("SUP_CLOSE")?></td>
<td><?=$str_DATE_CLOSE?></td>
</tr>
<?
}
elseif(strlen($str_AUTO_CLOSE_DAYS_LEFT)>0 && !empty($str_AUTO_CLOSE_DATE))
{
?>
<tr valign="middle">
<td align="right"><?=GetMessage("SUP_DATE_AUTO_CLOSE")?></td>
<td><?=$str_AUTO_CLOSE_DATE?> (<?=str_replace("#DAYS#", "<span class=\"supportrequired\">$str_AUTO_CLOSE_DAYS_LEFT</span>", GetMessage("SUP_LEFT"))?>)</td>
</tr>
<?
}
?>
<?if ($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y"){?>
<?if (intval($str_PROBLEM_TIME)>0){?>
<tr valign="middle">
<td align="right"><?=GetMessage("SUP_PROBLEM_TIME")?>:</td>
<td>
<?
$str = "";
$days = intval($str_PROBLEM_TIME/1440);
if ($days>0)
{
$str .= $days." ".GetMessage("SUP_DAYS")." ";
$str_PROBLEM_TIME = $str_PROBLEM_TIME - $days*1440;
}
$hours = intval($str_PROBLEM_TIME/60);
if ($hours>0)
{
$str .= $hours." ".GetMessage("SUP_HOURS")." ";
$str_PROBLEM_TIME = $str_PROBLEM_TIME - $hours*60;
}
$str .= ($str_PROBLEM_TIME%60)." ".GetMessage("SUP_MINUTES");
echo $str;
?>
</td>
</tr>
<?}?>
<tr valign="middle">
<td align="right"><?=GetMessage("SUP_LAST_MESSAGE_DATE")?>:</td>
<td><?=$str_LAST_MESSAGE_DATE?></td>
</tr>
<?}?>
<? endif;?>
<?if ($ID>0 && IsModuleInstalled("sale")):
$saleModulePermissions = $APPLICATION->GetGroupRight("sale");
if ($saleModulePermissions > "D"):?>
<tr>
<td valign="top" align="right" width="20%" nowrap><?=GetMessage("SUP_SALE_ORDER")?></td>
<td width="80%" nowrap>[ <a href="/bitrix/admin/sale_order.php?lang=<?=LANGUAGE_ID?>&set_filter=Y&filter_user_id=<?=$str_CREATED_USER_ID?>" target="_blank"><?=GetMessage("SUP_SALE_ORDER_LIST")?></a> ]</td>
</tr>
<? endif;
endif;?>
<?if($can_select_sla=="N" && strlen($str_SLA_NAME)>0){?>
<tr valign="middle">
<td align="right"><?=GetMessage("SUP_SLA")?>:</td>
<td><font title="<?=$str_SLA_DESCRIPTION?>"><?=$str_SLA_NAME?></td>
</tr>
<?}?>
<?if ($can_select_category=="N" && strlen($str_CATEGORY_NAME)>0){?>
<tr valign="middle">
<td align="right"><?=GetMessage("SUP_CATEGORY")?></td>
<td><font title="<?=$str_CATEGORY_DESC?>"><?=$str_CATEGORY_NAME?></td>
</tr>
<?}?>
<?if($can_select_criticality=="N" && strlen($str_CRITICALITY_NAME)>0){?>
<tr valign="middle">
<td align="right"><?=GetMessage("SUP_CRITICALITY")?></td>
<td><?=$str_CRITICALITY_NAME?></td>
</tr>
<?}?>
<?if ($can_select_difficulty=="N" && strlen($str_DIFFICULTY_NAME)>0){?>
<tr valign="middle">
<td align="right" nowrap><?=GetMessage("SUP_DIFFICULTY_COLNAME")?></td>
<td nowrap><font title="<?=$str_DIFFICULTY_DESC?>"><?=$str_DIFFICULTY_NAME?></td>
</tr>
<?}?>
<?if ($can_select_status=="N" && strlen($str_STATUS_NAME)>0){?>
<tr valign="middle">
<td align="right" nowrap><?=GetMessage("SUP_STATUS")?></td>
<td nowrap><font title="<?=$str_STATUS_DESC?>"><?=$str_STATUS_NAME?></td>
</tr>
<?}?>
<?
if ($can_select_responsible=="N" && intval($str_RESPONSIBLE_USER_ID)>0) {
$uid = $str_RESPONSIBLE_USER_ID;
if ($uid>0 && !in_array($uid, array_keys($arrSUPPORT_TEAM)))
{
$arrSUPPORT_TEAM[$uid] = (CTicket::IsSupportTeam($uid) || CTicket::IsAdmin($uid)) ? "(<span class='supportrequired'>".GetMessage("SUP_TECHSUPPORT").")</span>" : "";
}
?>
<tr valign="middle">
<td align="right" nowrap><?=GetMessage("SUP_RESPONSIBLE")?></td>
<? /*<td nowrap><?echo "[".$str_RESPONSIBLE_USER_ID."] (".$str_RESPONSIBLE_LOGIN.") ".$str_RESPONSIBLE_NAME." ".$arrSUPPORT_TEAM[$str_RESPONSIBLE_USER_ID]?></td>*/ ?>
<td nowrap><?
echo $arStrUsers["arUsers"][intval($str_RESPONSIBLE_USER_ID)]["HTML_NAME"] . " " . $arrSUPPORT_TEAM[$str_RESPONSIBLE_USER_ID];
?></td>
</tr>
<?}?>
<?if($can_select_mark=="N" && strlen($str_MARK_NAME)>0){?>
<tr valign="middle">
<td align="right" nowrap><?=GetMessage("SUP_MARK")?></td>
<td nowrap><font title="<?=htmlspecialcharsbx($str_MARK_DESC)?>"><?=htmlspecialcharsbx($str_MARK_NAME)?></td>
</tr>
<?}?>
<?if ($ID>0 && intval($str_OVERDUE_MESSAGES)>0 && ($bSupportTeam=="Y" || $bAdmin=="Y" || $bDemo=="Y")){?>
<tr valign="middle">
<td align="right"><?=GetMessage("SUP_OVERDUE_MESSAGES")?></td>
<td><?=$str_OVERDUE_MESSAGES?></td>
</tr>
<?}?>
<?if ($ID<=0){?>
<tr class="adm-detail-required-field">
<td align="right"><?=GetMessage("SUP_TITLE")?></td>
<td><input type="text" name="TITLE" value="<?=$str_TITLE?>" size="80" maxlength="255"></td>
</tr>
<?}?>
<?if ($ID > 0 && strlen($str_COUPON) > 0){?>
<tr valign="middle">
<td align="right"><?=GetMessage("SUP_COUPON")?></td>
<td><?=$str_COUPON?></td>
</tr>
<?}?>
<?
if ($ID>0) :
if ($bDemo=="Y") $CHECK_RIGHTS = "N"; else $CHECK_RIGHTS = "Y";
$mess = CTicket::GetMessageList($a, $b, array("TICKET_ID" => $ID, "TICKET_ID_EXACT_MATCH" => "Y"), $c, $CHECK_RIGHTS, $get_user_name);
$mess->NavStart(COption::GetOptionString("support", "MESSAGES_PER_PAGE", 50));
//$mess->NavStart(5);
$messages = $mess->SelectedRowsCount();
if (intval($messages)>0) :
?>
<?if ($ID>0){?>
<tr class="heading"><td colspan="2"><?=GetMessage("SUP_DISCUSSION")?></td></tr>
<?}?>
<tr valign="top">
<td colspan="2">
<table border="0" cellspacing="0" cellpadding="0" width="100%">
<tr>
<td></td>
<td><?echo $mess->NavPrint(GetMessage("SUP_PAGES"))?></td>
</tr>
<?
//while ($mess->NavNext(true, "f_", false))
$arRespUserIDs = array();
$arGuestIDs = array();
$arM0 = array();
while($arCM = $mess->Fetch())
{
$arRespUserIDs[] = intval($arCM["OWNER_USER_ID"]);
$arRespUserIDs[] = intval($arCM["CREATED_USER_ID"]);
$arGuestIDs[] = intval($arCM["OWNER_GUEST_ID"]);
$arGuestIDs[] = intval($arCM["CREATED_GUEST_ID"]);
$arM0[] = $arCM;
}
$arStrUsersM = CTicket::GetUsersPropertiesArray($arRespUserIDs, $arGuestIDs);
foreach($arM0 as $key => $arM)
{
$backcolor = "background-color:#F1F1F1;";
$table_class = "class=\"defaultborder\"";
$headerbackcolor = "background-color:#FFF;";
$bottomline = "background:#ACAAA7;";
if($arM["IS_OVERDUE"] == "Y")
{
$backcolor = "background-color:#FFECEC;";
$table_class = "class=\"overdueborder\"";
$headerbackcolor = "background-color:#FFECEC;";
$bottomline = "";
}
elseif($arM["IS_HIDDEN"] == "Y")
{
$backcolor = "background-color:#F1F8F5;";
$table_class = "class=\"hiddenborder\"";
$headerbackcolor = "background-color:#F1F8F5";
$bottomline = "";
}
elseif($arM["IS_LOG"] == "Y")
{
$backcolor = "background-color:#FDF9E1;";
$table_class = "class=\"logborder\"";
$headerbackcolor = "background-color:#FDF9E1;";
$bottomline = "";
}
?>
<tr>
<td align="center" colspan="2" width="100%" style="padding:6px 3px;">
<table border="0" cellspacing="0" cellpadding="0" <? echo $table_class; ?> width="100%" >
<tr>
<td style="<? echo $backcolor; ?>" width="100%">
<table border="0" width="100%" cellspacing="0" cellpadding="0" class="wd-ticket-message">
<tr>
<td style="padding:4px;text-align:left;<? echo $backcolor; ?>"><b># <? echo intval($arM["C_NUMBER"]); ?></b> <? echo $arM["DATE_CREATE"]; ?></td>
<td align="right" style="padding:4px;<?=$backcolor?>"><?
$bSep = true;
//if($str_OWNER_USER_ID == $arM["OWNER_USER_ID"])
if($arM["IS_LOG"] != "Y")
{
?>
<a title="<? echo GetMessage("SUP_SPLIT_ALT"); ?>" href="<? echo $TICKET_EDIT_URL; ?>?lang=<? echo LANGUAGE_ID; ?>&TICKET_ID=<?=$ID?>&MESSAGE_ID=<? echo $arM["ID"]; ?>" onclick="return (confirm('<? echo AddSlashes(GetMessage("SUP_SPLIT_CONFIRM")); ?>') ? true : false)"><? echo GetMessage("SUP_SPLIT"); ?></a>
<?
if($bSep)
echo " | ";
}
$bSep = false;
if (strlen($str_DATE_CLOSE)<=0):
echo '<a href="#postform" OnMouseDown="javascript:SupQuoteMessage(\'quotetd' . $arM["ID"] . '\')" title="' . GetMessage("SUP_QUOTE_LINK_DESCR") . '">' . GetMessage("SUP_QUOTE_LINK") . '</a>';
$bSep = true;
endif;
if ($bAdmin=="Y" || $bDemo=="Y") :
if (intval($arM["SOURCE_ID"])>0 && IsModuleInstalled("mail") && intval($arM["EXTERNAL_ID"])>0)
{
Support_GetDictionaryInfo($arM["SOURCE_ID"], $arM["SOURCE_NAME"], $arM["SOURCE_DESC"], $arM["SOURCE_SID"]);
if (strtolower($arM["SOURCE_SID"])=="email")
{
if($bSep)
{
echo " | ";
}
echo '<a title="' . GetMessage("SUP_VIEW_SOURCE_ALT") . '" href="/bitrix/admin/mail_message_view.php?lang=' . LANGUAGE_ID . '&ID=' . $arM["EXTERNAL_ID"] . '">' . GetMessage("SUP_VIEW_SOURCE") . '</a>';
$bSep = true;
}
}
if($bSep)
{
echo " | ";
}
echo '<a title="' . GetMessage("SUP_EDIT_ALT") . '" href="' . $TICKET_MESSAGE_EDIT_URL . '?lang=' . LANGUAGE_ID . '&TICKET_ID=' . $ID . '&ID=' . $arM["ID"] . '">' . GetMessage("SUP_EDIT") . '</a>';
if ($messages>1)
{
echo ' | ' . '<a title="' . GetMessage("SUP_DELETE_ALT") . '" ' .
'href="javascript:if(confirm(\'' . GetMessage("SUP_CONF") . '\')) ' .
'window.location=\'' . urlencode(urlencode($TICKET_EDIT_URL)) . '?lang=' . LANGUAGE_ID . '&ID=' . $ID . '&mdel_id=' . $arM["ID"] . '&' . bitrix_sessid_get() . '\'">' . GetMessage("SUP_DELETE") . '</a>';
}
endif;
?></td>
</tr>
<tr>
<td style="padding:4px;text-align:left;<? echo $backcolor; ?>"><?
if($arM["IS_LOG"] != "Y")
{
echo (strlen($arM["SOURCE_NAME"]) > 0) ? "[".htmlspecialcharsbx($arM["SOURCE_NAME"])."] " : "";
$oUID = isset($arM["OWNER_USER_ID"]) ? intval($arM["OWNER_USER_ID"]) : 0;
$oGID = isset($arM["OWNER_GUEST_ID"]) ? intval($arM["OWNER_GUEST_ID"]) : 0;
if(strlen($arM["OWNER_SID"]) > 0)
{
echo TxtToHtml($arM["OWNER_SID"]) . " ";
if($oUID > 0)
{
echo "/ ";
}
}
if($oUID > 0)
{
//Support_GetUserInfo($arM["OWNER_USER_ID"], $arM["OWNER_LOGIN"], $arM["OWNER_USER_NAME"]);
if(!in_array($oUID, array_keys($arrSUPPORT_TEAM)))
{
if($arM["MESSAGE_BY_SUPPORT_TEAM"] == "Y")
{
$arrSUPPORT_TEAM[$oUID] = "(<span class=\"supportrequired\">".GetMessage("SUP_TECHSUPPORT")."</span>)";
}
elseif($arM["MESSAGE_BY_SUPPORT_TEAM"] == "N")
{
$arrSUPPORT_TEAM[$oUID] = "";
}
else
{
$arrSUPPORT_TEAM[$oUID] = (CTicket::IsSupportTeam($uid) || CTicket::IsAdmin($uid)) ? "(<span class=\"supportrequired\">".GetMessage("SUP_TECHSUPPORT")."</span>)" : "";
}
}
}
if($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y")
{
/*if($oUID > 0)
{
?>[<a title="<?=GetMessage("SUP_USER_PROFILE")?>" href="/bitrix/admin/user_edit.php?lang=<?echo LANG?>&ID=<?echo $arM["OWNER_USER_ID"]; ?>"><?echo $arM["OWNER_USER_ID"]; ?></a>] (<? echo $arM["OWNER_LOGIN"]; ?>) <? echo $arM["OWNER_USER_NAME"]; ?>
<?=$arrSUPPORT_TEAM[$arM["OWNER_USER_ID"]]?>
<?
}*/
if($oUID <= 0 && $oGID > 0 && CModule::IncludeModule("statistic"))
{
echo $arStrUsersM["arGuests"][$oGID]["HTML_NAME"];
?>
<? echo ($oUID > 0 ? $arrSUPPORT_TEAM[$oUID] : ""); ?>
<?
//echo " [<a title='".GetMessage("SUP_GUEST_ID")."' href='/bitrix/admin/guest_list.php?lang=" . LANG . "&find_id=" . $arM["OWNER_GUEST_ID"] . "&find_id_exact_match=Y&set_filter=Y'>" . $arM["OWNER_GUEST_ID"] . "</a>]";
}
elseif($oUID > 0)
{
echo $arStrUsersM["arUsers"][$oUID]["HTML_NAME"]; ?>
<? echo $arrSUPPORT_TEAM[$oUID]; ?>
<?
}
}
else
{
if($oUID > 0)
{
echo $arStrUsersM["arUsers"][$oUID]["HTML_NAME_S"];
//echo "[" . $arM["OWNER_USER_ID"] . "] (" . $arM["OWNER_LOGIN"] . ") " . $arM["OWNER_USER_NAME"] . " " . $arrSUPPORT_TEAM[$arM["OWNER_USER_ID"]] . "";
}
}
}
else
{
$cUID = isset($arM["CREATED_USER_ID"]) ? intval($arM["CREATED_USER_ID"]) : 0;
$cGID = isset($arM["CREATED_GUEST_ID"]) ? intval($arM["CREATED_GUEST_ID"]) : 0;
if($cUID > 0)
{
//Support_GetUserInfo($arM["CREATED_USER_ID"], $arM["CREATED_LOGIN"], $arM["CREATED_USER_NAME"]);
if (!in_array($cUID, array_keys($arrSUPPORT_TEAM)))
{
if($arM["MESSAGE_BY_SUPPORT_TEAM"] == "Y")
{
$arrSUPPORT_TEAM[$cUID] = "(<span class=\"supportrequired\">".GetMessage("SUP_TECHSUPPORT")."</span>)";
}
elseif ($arM["MESSAGE_BY_SUPPORT_TEAM"] == "N")
{
$arrSUPPORT_TEAM[$cUID] = "";
}
else
{
$arrSUPPORT_TEAM[$cUID] = (CTicket::IsSupportTeam($cUID) || CTicket::IsAdmin($cUID)) ? "(<span class=\"supportrequired\">" . GetMessage("SUP_TECHSUPPORT") . ")</span>" : "";
}
}
}
if (strlen($arM["CREATED_MODULE_NAME"])<=0 || $arM["CREATED_MODULE_NAME"] == "support")
{
/*?>[<a title="<?=GetMessage("SUP_USER_PROFILE")?>" href="/bitrix/admin/user_edit.php?lang=<?=LANGUAGE_ID?>&ID=<? echo $arM["CREATED_USER_ID"]; ?>"><? echo $arM["CREATED_USER_ID"]; ?></a>] (<? echo $arM["CREATED_LOGIN"]; ?>) <? echo $arM["CREATED_USER_NAME"]; ?> <? echo $arrSUPPORT_TEAM[$arM["CREATED_USER_ID"]]; ?><?*/
if ($cUID <= 0 && $cGID > 0 && CModule::IncludeModule("statistic"))
{
echo $arStrUsersM["arGuests"][$cGID]["HTML_NAME"];
echo ($cUID > 0 ? " " . $arrSUPPORT_TEAM[$cUID] : "");
/*echo " [<a title='".GetMessage("SUP_GUEST_ID")."' href='/bitrix/admin/guest_list.php?lang=".LANG."&find_id=". $arM["CREATED_GUEST_ID"]."&find_id_exact_match=Y&set_filter=Y'>".$arM["CREATED_GUEST_ID"]."</a>]";*/
}
elseif($cUID > 0)
{
echo $arStrUsersM["arUsers"][$cUID]["HTML_NAME"];
echo " " . $arrSUPPORT_TEAM[$cUID];
}
}
else
{
echo $arM["CREATED_MODULE_NAME"];
}
}
?></td>
<td align="right" style="padding:4px;<?=$backcolor?>">
<?
if (($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y") && strlen($arM["IS_SPAM"])>0):
?> [<?=GetMessage("SUP_SPAM")?><?echo ($arM["IS_SPAM"]=="Y") ? "!" : "?"?>]<?
elseif ($arM["IS_LOG"]=="Y") :
?> <span style="color:#939300">[<?=GetMessage("SUP_LOG")?>]</span><?
else:
if (intval($arM["TASK_TIME"])>0):
$str = "";
$days = intval($arM["TASK_TIME"]/1440);
if ($days>0)
{
$str .= $days." ".GetMessage("SUP_DAYS")." ";
$arM["TASK_TIME"] = $arM["TASK_TIME"] - $days*1440;
}
$hours = intval($arM["TASK_TIME"]/60);
if ($hours>0)
{
$str .= $hours." ".GetMessage("SUP_HOURS")." ";
$arM["TASK_TIME"] = $arM["TASK_TIME"] - $hours*60;
}
$str .= ($arM["TASK_TIME"]%60)." ".GetMessage("SUP_MINUTES");
echo $str;
endif;
if ($arM["IS_HIDDEN"] == "Y"):?> <span style="color:#2F9567">[<?=GetMessage("SUP_HIDDEN")?>]</span><?endif?>
<?endif;?></td>
</tr>
<?
if($arM["IS_LOG"] != "Y")
{
/*$arFiles = array();
if ($rsFiles = CTicket::GetFileList($v1="s_id", $v2="asc", array("MESSAGE_ID" => $f_ID))) :
while ($arFile = $rsFiles->Fetch()) :
$name = strlen($arFile["ORIGINAL_NAME"])>0 ? $arFile["ORIGINAL_NAME"] : $arFile["FILE_NAME"];
if (strlen($arFile["EXTENSION_SUFFIX"])>0) :
$suffix_length = strlen($arFile["EXTENSION_SUFFIX"]);
$name = substr($name, 0, strlen($name)-$suffix_length);
endif;
$arFiles[] = array("HASH" => $arFile["HASH"], "NAME" => $name, "FILE_SIZE" => $arFile["FILE_SIZE"]);
endwhile;
endif;*/
if (array_key_exists($arM["ID"], $ALL_TICKET_FILES) && is_array($ALL_TICKET_FILES[$arM["ID"]]))
{
?>
<tr><td colspan="2" height="1" style="padding:4px;<?=$headerbackcolor?>"></td></tr>
<tr>
<td colspan="2" style="padding:8px;<?=$headerbackcolor?>">
<table cellspacing=0 cellpadding=0 style="width:0%;">
<tr>
<td <?=$headerbackcolor?> valign="top" style="width:0%;" nowrap>
<img src="/bitrix/images/support/paperclip.gif" width="16" height="16" border="0" alt="">
</td>
<td <?=$headerbackcolor?> style="width:0%;text-align:left;" nowrap><?
$aImg = array("gif", "png", "jpg", "jpeg", "bmp");
foreach ($ALL_TICKET_FILES[$arM["ID"]] as $arFile)
{
if(in_array(strtolower(GetFileExtension($arFile["NAME"])), $aImg)):
?><a title="<?=GetMessage("SUP_VIEW_ALT")?>" target="_blank" href="/bitrix/tools/ticket_show_file.php?hash=<?echo $arFile["HASH"]?>&lang=<?=LANGUAGE_ID?>"><?echo htmlspecialcharsbx($arFile["NAME"])?></a>
<?else:?>
<?echo htmlspecialcharsbx($arFile["NAME"])?>
<?endif?>
(<?
/*$a = array("b", "kb", "mb", "gb");
$pos = 0;
$size = $arFile["FILE_SIZE"];
while($size >= 1024)
{
$size /= 1024;
$pos++;
}
echo round($size,2)." ".$a[$pos];*/
echo CFile::FormatSize($arFile["FILE_SIZE"]);
?>)<br><?
}
?></td>
<td <?=$headerbackcolor?> style="width:0%;" nowrap><?
foreach ($ALL_TICKET_FILES[$arM["ID"]] as $arFile)
{
$alt = str_replace( "#FILE_NAME#", htmlspecialcharsbx($arFile["NAME"]), GetMessage( "SUP_DOWNLOAD_ALT" ) );
?> [<a title="<?=$alt?>" href="/bitrix/tools/ticket_show_file.php?hash=<?echo $arFile["HASH"]?>&lang=<?=LANGUAGE_ID?>&action=download"><?echo GetMessage("SUP_DOWNLOAD")?></a>]<br><?
}
?></td>
</tr>
</table>
</td>
</tr>
<?
}
}
?>
<tr>
<td colspan="2" height="1" style="<?=$headerbackcolor?>"></td></tr>
<tr>
<td colspan="2" id="quotetd<? echo $arM["ID"]; ?>" style="padding:8px;text-align:left;<? echo $headerbackcolor; ?>"><?
if($arM["IS_LOG"] == "Y")
{
echo "" . $arM["MESSAGE"] . "";
}
else
{
$quote_table_class = "quotetable";
$code_table_class = "codetable";
if($arM["IS_HIDDEN"] == "Y")
{
$quote_head_class = "tdhiddenquotehead";
$quote_body_class = "tdhiddenquote";
$code_head_class = "tdhiddencodehead";
$code_body_class = "tdhiddencodebody";
$code_textarea_class = "codehiddentextarea";
}
else
{
$quote_head_class = "tdquotehead";
$quote_body_class = "tdquote";
$code_head_class = "tdcodehead";
$code_body_class = "tdcodebody";
$code_textarea_class = "codetextarea";
}
echo TxtToHTML(
$arM["MESSAGE"],
true,
70,
"Y",
"N",
"Y",
"Y",
$quote_table_class,
$quote_head_class,
$quote_body_class,
$code_table_class,
$code_head_class,
$code_body_class,
$code_textarea_class
);
}
?></td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
<?
}
?>
<tr>
<td></td>
<td><?echo $mess->NavPrint(GetMessage("SUP_PAGES"))?></td>
</tr>
</table>
</td>
</tr>
<?endif;?>
<?endif;?>
<?if (strlen($str_DATE_CLOSE)<=0):?>
<?if ($ID>0):?>
<tr class="heading"><td id="edit_27" colspan="2"><?=GetMessage("SUP_ANSWER")?><a name="postform"></a></td></tr>
<?endif;?>
<?endif;?>
<?if ($can_select_mode=="Y"):?>
<script type="text/javascript">
<!--
var timeCounterID = null;
function TaskTime(){document.getElementById("TASK_TIME").value++;timeCounterID = setTimeout('TaskTime()',60000);}
function OnModeClick(mode, btn1, btn2)
{
var disabled = (mode=='view') ? true : false;
var back_color = disabled ? "F8F8F8" : "FFFFFF";
var obTD;
if (disabled)
{
if (timeCounterID)
clearTimeout(timeCounterID);
}
else
{
if (document.getElementById("TASK_TIME").value >= 1)
document.getElementById("TASK_TIME").value--;
TaskTime();
}
for (i=0; i<=39; i++)
{
obTD = document.getElementById("edit_"+i);
if (obTD) obTD.disabled = disabled;
}
document.getElementById("TITLE").disabled = disabled;
document.getElementById("HIDDEN").disabled = disabled;
document.getElementById("NOT_CHANGE_STATUS").disabled = disabled;
document.getElementById("MESSAGE_AUTHOR_SID").disabled = disabled;
document.getElementById("MESSAGE_AUTHOR_SID").style.backgroundColor = back_color;
document.getElementById("MESSAGE_SOURCE_ID").disabled = disabled;
document.getElementById("MESSAGE_SOURCE_ID").style.backgroundColor = back_color;
document.getElementById("MESSAGE_AUTHOR_USER_ID").disabled = disabled;
document.getElementById("MESSAGE_AUTHOR_USER_ID").style.backgroundColor = back_color;
//document.getElementById("FindUser").disabled = disabled;
//document.getElementById("FindUser").style.backgroundColor = back_color;
document.getElementById("FUA_ID").disabled = disabled;
document.getElementById("FUA_ID").style.backgroundColor = back_color;
document.getElementById("B").disabled = disabled;
document.getElementById("I").disabled = disabled;
document.getElementById("U").disabled = disabled;
document.getElementById("QUOTE").disabled = disabled;
document.getElementById("CODE").disabled = disabled;
document.getElementById("TRANSLIT").disabled = disabled;
document.getElementById("MESSAGE").disabled = disabled;
document.getElementById("MESSAGE").style.backgroundColor = back_color;
<?
if ( $ID>0 && ( $bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y" ))
{
?>
document.getElementById("SUPPORT_COMMENTS").disabled = disabled;
document.getElementById("SUPPORT_COMMENTS").style.backgroundColor = back_color;
<?
}
?>
document.getElementById("TASK_TIME").disabled = disabled;
document.getElementById("TASK_TIME").style.backgroundColor = back_color;
document.getElementById("CLOSE").disabled = disabled;
document.getElementById("CLOSE").style.backgroundColor = back_color;
document.getElementById("HOLD_ON").disabled = disabled;
document.getElementById("HOLD_ON").style.backgroundColor = back_color;
document.getElementById("AUTO_CLOSE_DAYS").disabled = disabled;
document.getElementById("AUTO_CLOSE_DAYS").style.backgroundColor = back_color;
objFilesCounter = document.getElementById("files_counter");
files_counter = parseInt(objFilesCounter.value);
for (i=0; i<files_counter; i++)
{
document.getElementById("FILE_"+i).disabled = disabled;
document.getElementById("FILE_"+i).style.backgroundColor = back_color;
}
document.getElementById("AddFile").disabled = disabled;
document.getElementById("AddFile").style.backgroundColor = back_color;
<?if ($can_select_category=="Y"):?>
document.getElementById("CATEGORY_ID").disabled = disabled;
document.getElementById("CATEGORY_ID").style.backgroundColor = back_color;
<?endif;?>
<?if ($can_select_status=="Y"):?>
document.getElementById("STATUS_ID").disabled = disabled;
document.getElementById("STATUS_ID").style.backgroundColor = back_color;
<?endif;?>
<?if ($can_select_difficulty=="Y"):?>
document.getElementById("DIFFICULTY_ID").disabled = disabled;
document.getElementById("DIFFICULTY_ID").style.backgroundColor = back_color;
<?endif;?>
<?if ($can_select_responsible=="Y"):?>
document.getElementById("RESPONSIBLE_USER_ID").disabled = disabled;
document.getElementById("RESPONSIBLE_USER_ID").style.backgroundColor = back_color;
<?endif;?>
<?if ($can_select_criticality=="Y"):?>
document.getElementById("CRITICALITY_ID").disabled = disabled;
document.getElementById("CRITICALITY_ID").style.backgroundColor = back_color;
<?endif;?>
<?if ($can_select_mark=="Y"):?>
document.getElementById("MARK_ID").disabled = disabled;
document.getElementById("MARK_ID").style.backgroundColor = back_color;
<?endif;?>
<?if ($can_select_sla=="Y"):?>
document.getElementById("SLA_ID").disabled = disabled;
document.getElementById("SLA_ID").style.backgroundColor = back_color;
<?endif;?>
//document.getElementById("save").disabled = disabled;
//document.getElementById("apply").disabled = disabled;
//document.getElementById("reset").disabled = disabled;
document.forms['form1'].elements['save'].disabled = disabled;
document.forms['form1'].elements['apply'].disabled = disabled;
//document.forms['form1'].elements['cancel'].disabled = disabled;
document.getElementById(btn2).style.backgroundColor = document.getElementById(btn1).style.backgroundColor;
document.getElementById(btn1).style.backgroundColor = "FFF8A8";
document.getElementById(btn1).disabled = true;
document.getElementById(btn2).disabled = false;
if (disabled)
{
document.getElementById("icon_1").style.display = "none";
document.getElementById("icon_2").style.display = "none";
}
else
{
document.getElementById("icon_1").style.display = "inline";
document.getElementById("icon_2").style.display = "inline";
}
document.getElementById("online_frame").src = "/bitrix/admin/ticket_online.php?TICKET_ID=<?=$ID?>&OWNER_USER_ID=<?=intval($str_OWNER_USER_ID)?>&lang=<?=LANGUAGE_ID?>&mode="+mode+"&ONLINE_AUTO_REFRESH=<?=$ONLINE_AUTO_REFRESH?>";
EnDisUserFields( mode );
}
//-->
</script>
<tr valign="top">
<td align="right" valign="middle"><?=GetMessage("SUP_MODE")?></td>
<td><input OnClick="javascript:OnModeClick('edit', 'mode_edit', 'mode_view')" type="button" name="mode_edit" value="<?=GetMessage("SUP_ANSWER_MODE")?>" id="mode_edit"> <input OnClick="javascript:OnModeClick('view', 'mode_view', 'mode_edit')" type="button" id="mode_view" name="mode_view" value="<?=GetMessage("SUP_VIEW_MODE")?>"></td>
</tr>
<?endif;?>
<?if ($can_select_message_owner=="Y"):?>
<script type="text/javascript">
<!--
function HiddenClick()
{
var objPrivate, color, color2, objFilesCounter, files_counter;
objPrivate = document.getElementById("HIDDEN");
if (objPrivate.checked)
{
color_backgroud = "#F1F8F5";
color_checkbox = "#3CB97D";
}
else
{
color_backgroud = "";
color_checkbox = "";
}
<?if (strlen($str_DATE_CLOSE)<=0):?>
document.getElementById("MESSAGE_AUTHOR_SID").style.backgroundColor = color_backgroud;
document.getElementById("MESSAGE_SOURCE_ID").style.backgroundColor = color_backgroud;
document.getElementById("MESSAGE_AUTHOR_USER_ID").style.backgroundColor = color_backgroud;
document.getElementById("FUA_ID").style.backgroundColor = color_backgroud;
document.getElementById("MESSAGE").style.backgroundColor = color_backgroud;
document.getElementById("TASK_TIME").style.backgroundColor = color_backgroud;
document.getElementById("HOLD_ON").style.backgroundColor = color_backgroud;
document.getElementById("AUTO_CLOSE_DAYS").style.backgroundColor = color_backgroud;
objFilesCounter = document.getElementById("files_counter");
files_counter = parseInt(objFilesCounter.value);
for (i=0; i<files_counter; i++)
{
document.getElementById("FILE_"+i).style.backgroundColor = color_backgroud;
}
<?endif;?>
<?if ($can_select_category=="Y"):?>
document.getElementById("CATEGORY_ID").style.backgroundColor = color_backgroud;
<?endif;?>
<?if ($can_select_status=="Y"):?>
document.getElementById("STATUS_ID").style.backgroundColor = color_backgroud;
<?endif;?>
<?if ($can_select_difficulty=="Y"):?>
document.getElementById("DIFFICULTY_ID").style.backgroundColor = color_backgroud;
<?endif;?>
<?if ($can_select_responsible=="Y"):?>
document.getElementById("RESPONSIBLE_USER_ID").style.backgroundColor = color_backgroud;
<?endif;?>
<?if ($can_select_criticality=="Y"):?>
document.getElementById("CRITICALITY_ID").style.backgroundColor = color_backgroud;
<?endif;?>
<?if ($can_select_mark=="Y"):?>
document.getElementById("MARK_ID").style.backgroundColor = color_backgroud;
<?endif;?>
<?if ($can_select_sla=="Y"):?>
document.getElementById("SLA_ID").style.backgroundColor = color_backgroud;
<?endif;?>
objPrivate.style.backgroundColor = color_checkbox;
}
//-->
</SCRIPT>
<tr valign="top">
<td align="right" id="edit_38"><?=GetMessage('SUP_TITLE')?></td>
<td valign="center" id="edit_39"><?echo InputType("input", "TITLE", $str_TITLE, '', false, "", "id=\"TITLE\"")?></td>
</tr>
<tr valign="top">
<td align="right" id="edit_1"><?
echo (strlen($str_DATE_CLOSE)<=0) ? GetMessage("SUP_HIDDEN_MESSAGE") : GetMessage("SUP_DO_NOT_NOTIFY_AUTHOR")?></td>
<td valign="center" id="edit_2"><?echo InputType("checkbox", "HIDDEN", "Y", $str_HIDDEN, false, "", "OnClick=\"HiddenClick()\" id=\"HIDDEN\"")?><br><?=GetMessage("SUP_HIDDEN_MESSAGE_ALT")?></td>
</tr>
<?if(strlen($str_DATE_CLOSE)<=0): ?>
<tr valign="top">
<td align="right" id="edit_28"><?=GetMessage("CHANGE_STATUS")?>:</td>
<td valign="center" id="edit_29"><?echo InputType("checkbox", "NOT_CHANGE_STATUS", "Y", $str_NOT_CHANGE_STATUS, false, "", "id=\"NOT_CHANGE_STATUS\"")?></td>
</tr>
<?endif?>
<?if (strlen($str_DATE_CLOSE)<=0):?>
<script type="text/javascript">
<!--
function SelectMessageSource()
{
var objSourceSelect, strSourceValue;
objSourceSelect = document.form1.MESSAGE_SOURCE_ID;
strSourceValue = objSourceSelect[objSourceSelect.selectedIndex].value;
document.getElementById("MESSAGE_AUTHOR_SID").style.display = "none";
document.getElementById("MESSAGE_AUTHOR_SID").disabled = true;
if (strSourceValue!="")
{
document.getElementById("MESSAGE_AUTHOR_SID").disabled = false;
document.getElementById("MESSAGE_AUTHOR_SID").style.display = "inline";
}
}
//-->
</SCRIPT>
<tr valign="middle">
<td id="edit_3" align="right" width="20%" nowrap><?=GetMessage("SUP_SOURCE")." / ".GetMessage("SUP_FROM")?></td>
<td id="edit_4" width="80%" nowrap><?
//echo SelectBox("MESSAGE_SOURCE_ID", CTicketDictionary::GetDropDown("SR", $TICKET_SITE), "< web >", $str_MESSAGE_SOURCE_ID, "OnChange=SelectMessageSource() id=\"MESSAGE_SOURCE_ID\"");
echo SelectBoxFromArray("MESSAGE_SOURCE_ID", __GetDropDown("SR", $TICKET_DICTIONARY), $str_MESSAGE_SOURCE_ID, "< web >", "OnChange=SelectMessageSource() id=\"MESSAGE_SOURCE_ID\"");
?> <input type="text" size="12" name="MESSAGE_AUTHOR_SID" id="MESSAGE_AUTHOR_SID" value="<?=$str_MESSAGE_AUTHOR_SID?>">
<input type="text" name="MESSAGE_AUTHOR_USER_ID" id="MESSAGE_AUTHOR_USER_ID" value="" size="3" >
<input type="button" name="FindUser" id="FindUser" OnClick="window.open('/bitrix/admin/user_search.php?lang=<?=LANGUAGE_ID?>&FN=form1&FC=MESSAGE_AUTHOR_USER_ID', '', 'scrollbars=yes,resizable=yes,width=760,height=560,top='+Math.floor((screen.height - 560)/2-14)+',left='+Math.floor((screen.width - 760)/2-5));" value="..."-->
</td>
</tr>
<script type="text/javascript">
<!--
SelectMessageSource();
//-->
</SCRIPT>
<?endif;?>
<?endif;?>
<?if (strlen($str_DATE_CLOSE)<=0):?>
<?if (($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y") && $ID>0) :?>
<script type="text/javascript">
var answers= new Array();
function OnChangeFUA_ID()
{
var value;
value = answers[document.form1.FUA_ID[document.form1.FUA_ID.selectedIndex].value];
if (value && value.length>0) document.form1.MESSAGE.value += value;
}
<?
$z = CTicket::GetFUA($TICKET_SITE);
while ($zr=$z->Fetch()) :
$src = $zr["DESCR"];
$src=preg_replace('#<SCRIPT#i', '<S"+"CRIPT',
preg_replace('#</SCRIPT#i', '</S"+"CRIPT',
addcslashes(
str_replace('"', '\"',
str_replace("\\", "\\\\",
$src
)
),
"\0..\37")
)
);
?>
answers[<?=$zr["REFERENCE_ID"]?>]="<?=$src?>";
<?endwhile;?>
</script>
<tr valign="middle">
<td id="edit_5" align="right"><?=GetMessage("SUP_FUA")?></td>
<td id="edit_6"><?
echo SelectBox("FUA_ID", CTicket::GetFUA($TICKET_SITE), GetMessage("SUP_NO"), "", "OnChange=\"OnChangeFUA_ID()\" id=\"FUA_ID\"");
?></td>
</tr>
<?endif;?>
<SCRIPT type="text/javascript">
<!--
function SupQuoteMessage(id)
{
var selection;
if (document.getSelection)
{
selection = document.getSelection().toString();
selection = selection.replace(/\r\n\r\n/gi, "_newstringhere_");
selection = selection.replace(/\r\n/gi, " ");
selection = selection.replace(/ /gi, "");
selection = selection.replace(/_newstringhere_/gi, "\r\n\r\n");
}
else
{
selection = document.selection.createRange().text;
}
if (selection!="")
{
document.form1.MESSAGE.value += "<QUOTE>"+selection+"</QUOTE>\n";
}
else
{
var el = document.getElementById(id);
var textData = (el.innerText) ? el.innerText : el.textContent;
if(el)
{
var str = textData
str = str.replace(/\r\n\r\n/gi, "_newstringhere_");
str = str.replace(/\r\n/gi, " ");
str = str.replace(/<br[^>]*>/gi, "");
str = str.replace(/<\/p[^>]*>/gi, "\r\n");
str = str.replace(/<li[^>]*>/gi, "\r\n");
str = str.replace(/<[^>]*>/gi, " ");
str = str.replace(/ /gi, "");
str = str.replace(/_newstringhere_/gi, "\r\n");
document.form1.MESSAGE.value += "<QUOTE>"+str+"</QUOTE>\n";
}
}
}
<?require($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/support/admin/ticket_message_js.php");?>
//-->
</SCRIPT>
<tr valign="top" class="adm-detail-required-field">
<?if ($ID<=0) :?>
<td align="right"><?=GetMessage("SUP_MESSAGE")?></td>
<?else:?>
<td align="right">
<table cellspacing=0 cellpadding=0 width="100%" border=0>
<tr>
<td style="padding-top:13px; padding-right: 10px" nowrap><?=GetMessage("SUP_ONLINE_TITLE")?></td>
<td style="padding-top:13px;" width="100%" align="left"><a target="online_frame" href="/bitrix/admin/ticket_online.php?TICKET_ID=<?=$ID?>&OWNER_USER_ID=<?=intval($str_OWNER_USER_ID)?>&lang=<?=LANGUAGE_ID?>&ONLINE_AUTO_REFRESH=<?=$ONLINE_AUTO_REFRESH?>"><img src="/bitrix/images/support/refresh.gif" width="14" height="14" border="0" alt="<?=GetMessage("SUP_REFRESH_ALT")?>"></a></td>
</tr>
<tr>
<td colspan="2" width="100%" nowrap><iframe name="online_frame" id="online_frame" frameborder="0" style="width:100%; border:0; height:300px;" src="/bitrix/admin/ticket_online.php?TICKET_ID=<?=$ID?>&OWNER_USER_ID=<?=intval($str_OWNER_USER_ID)?>&lang=<?=LANGUAGE_ID?>&mode=<?=$default_mode?>&ONLINE_AUTO_REFRESH=<?=$ONLINE_AUTO_REFRESH?>"></iframe></td>
</tr>
</table></td>
<?endif;?>
<td style="padding: 0px"><table cellspacing=0 cellpadding=0 border=0 width="100%">
<tr>
<td valign="bottom" id="edit_7" style="padding-bottom:3px;">
<input type="button" value="<?=GetMessage("SUP_B")?>" onClick="insert_tag('B', document.form1.MESSAGE)" style="font-weight:bold" name="B" id="B" title="<? echo GetMessage("SUP_B_ALT"); echo $hkInst->GetTitle("TICKET_EDIT_B_T"); ?>">
<input type="button" value="<?=GetMessage("SUP_I")?>" onClick="insert_tag('I', document.form1.MESSAGE)" style="font-style:italic" name="I" id="I" title="<? echo GetMessage("SUP_I_ALT"); echo $hkInst->GetTitle("TICKET_EDIT_I_T"); ?>">
<input type="button" value="<?=GetMessage("SUP_U")?>" onClick="insert_tag('U', document.form1.MESSAGE)" style="text-decoration:underline" name="U" id="U" title="<? echo GetMessage("SUP_U_ALT"); echo $hkInst->GetTitle("TICKET_EDIT_U_T"); ?>">
<input type="button" value="<?=GetMessage("SUP_QUOTE").$hkInst->GetTitle("TICKET_EDIT_QUOTE_T")?>" onClick="insert_tag('QUOTE', document.form1.MESSAGE)" style="vertical-align: middle; width: 130px" name="QUOTE" id="QUOTE" title="<? echo GetMessage("SUP_QUOTE_ALT"); echo $hkInst->GetTitle("TICKET_EDIT_QUOTE_T"); ?>">
<input type="button" value="<?=GetMessage("SUP_CODE").$hkInst->GetTitle("TICKET_EDIT_CODE_T")?>" onClick="insert_tag('CODE', document.form1.MESSAGE)" style="vertical-align: middle; width: 100px" name="CODE" id="CODE" title="<? echo GetMessage("SUP_CODE_ALT"); echo $hkInst->GetTitle("TICKET_EDIT_CODE_T"); ?>">
<input type="button" value="<?=GetMessage("SUP_TRANSLIT").$hkInst->GetTitle("TICKET_EDIT_TRANSLIT_T")?>" onClick="translit(document.form1.MESSAGE)" style="vertical-align: middle; width: 135px" name="TRANSLIT" id="TRANSLIT" title="<? echo GetMessage("SUP_TRANSLIT_ALT"); echo $hkInst->GetTitle("TICKET_EDIT_TRANSLIT_T");?>"></td>
</tr>
<tr>
<td><textarea name="MESSAGE" id="MESSAGE" style="width:100%;height:300px;" wrap="virtual"><?=htmlspecialcharsbx($MESSAGE)?></textarea></td>
</tr>
</table></td>
</tr>
<script type="text/javascript">
<!--
function AddFileInput()
{
var counter = document.form1.files_counter.value;
counter++;
inputNom = counter-1;
var tb = document.getElementById("files_table");
var oRow = tb.insertRow(0);
var oCell = oRow.insertCell(0);
oCell.style.paddingBottom="5px";
oCell.innerHTML = ' <input name="FILE_'+inputNom+'" id="FILE_'+inputNom+'" size="30" type="file">';
document.form1.files_counter.value = counter;
/*document.getElementById("FILE_"+counter).style.backgroundColor = document.getElementById("FILE_"+(counter-1)).style.backgroundColor;*/
BX.adminPanel.modifyFormElements(oCell);
}
//-->
</script>
<tr valign="top">
<td align="right" id="edit_8"><?
$max_size = 0;
if ($bSupportTeam!="Y" && $bAdmin!="Y" && $bDemo!="Y")
{
$max_size = COption::GetOptionString("support", "SUPPORT_MAX_FILESIZE");
}
if (intval($max_size)>0)
{
echo GetMessage("SUP_ATTACH")."<br>(max - ". intval($max_size)." ".GetMessage("SUP_KB")."):";
$ms = intval($max_size)*1024;
echo "<input type='hidden' name='MAX_FILE_SIZE' value='".$ms."'>";
}
else
{
echo GetMessage("SUP_ATTACH").":";
}
?></td>
<td style="padding:0px" nowrap id="edit_9">
<table cellspacing=0 cellpadding=0 border=0 id="files_table">
<?
if (isset($arFiles))
{
foreach($arFiles as $arFile)
{
?>
<tr>
<td><?
?><a title="<?=GetMessage("SUP_VIEW_ALT")?>" target="_blank" href="/bitrix/tools/ticket_show_file.php?hash=<?echo $arFile["HASH"]?>&lang=<?=LANG?>"><?echo htmlspecialcharsbx($arFile["NAME"])?></a> (<?
/*$a = array("b", "kb", "mb", "gb");
$pos = 0;
$size = $arFile["FILE_SIZE"];
while($size >= 1024) {$size /= 1024; $pos++;}
echo round($size,2)." ".$a[$pos];*/
echo CFile::FormatSize($arFile["FILE_SIZE"]);
?>) [ <a href="/bitrix/tools/ticket_show_file.php?hash=<?echo $arFile["HASH"]?>&lang=<?=LANG?>&action=download"><?echo GetMessage("SUP_DOWNLOAD")?></a> ] <input type="checkbox" name="ATTACH_FILE[]" value="<?=$arFile["ID"]?>" checked>
</td>
</tr>
<?
}
}
?>
<tr>
<td valign="top" style="padding-bottom:5px;"> <input name="FILE_0" id="FILE_0" size="30" type="file"></td>
</tr>
<input type="hidden" name="files_counter" id="files_counter" value="1">
</table> <input type="button" id="AddFile" value="<?=GetMessage("SUP_MORE")?>" OnClick="AddFileInput()"></td>
</tr>
<?endif;?>
<?if ($can_select_status=="Y") :?>
<tr valign="middle">
<td id="edit_10" align="right" nowrap><?=GetMessage("SUP_STATUS")?></td>
<td id="edit_11" nowrap><?
//echo SelectBox("STATUS_ID", CTicketDictionary::GetDropDown("S", $TICKET_SITE), " ", $str_STATUS_ID," id=\"STATUS_ID\"");
echo SelectBoxFromArray("STATUS_ID", __GetDropDown("S", $TICKET_DICTIONARY), $str_STATUS_ID, " ", " id=\"STATUS_ID\"");
?></td>
</tr>
<?endif;?>
<?if ($can_select_difficulty=="Y") :?>
<tr valign="middle">
<td id="edit_30" align="right" nowrap><?=GetMessage("SUP_DIFFICULTY")?></td>
<td id="edit_31" nowrap><?
//echo SelectBox("DIFFICULTY_ID", CTicketDictionary::GetDropDown("D", $TICKET_SITE), " ", $str_DIFFICULTY_ID," id=\"DIFFICULTY_ID\"");
echo SelectBoxFromArray("DIFFICULTY_ID", __GetDropDown("D", $TICKET_DICTIONARY), $str_DIFFICULTY_ID, " ", " id=\"DIFFICULTY_ID\"");
?></td>
</tr>
<?endif;?>
<?if ($can_select_responsible=="Y") :?>
<script type="text/javascript">
<!--
var arCategory_RESP = Array();
<?
if ($can_select_category=="Y") :
$rs = CTicketDictionary::GetDropDown("C");
while($ar = $rs->Fetch()):
if (intval($ar["RESPONSIBLE_USER_ID"])>0):
?>arCategory_RESP[<?=$ar["ID"]?>] = <?=$ar["RESPONSIBLE_USER_ID"]?>;
<?
endif;
endwhile;
endif;
?>
//-->
</script>
<?if ($can_select_sla=="Y" && $can_select_site=="Y") :?>
<script type="text/javascript">
<!--
var arSla_RESP = Array();
<?
$rs = CTicketSLA::GetDropDown();
while($ar = $rs->Fetch()):
if (intval($ar["RESPONSIBLE_USER_ID"])>0):
?>arSla_RESP[<?=$ar["ID"]?>] = <?=$ar["RESPONSIBLE_USER_ID"]?>;
<?
endif;
endwhile;
endif;
?>
//-->
</script>
<?if ($can_select_responsible=="Y" || ($can_select_sla=="Y" && $can_select_site=="Y")) :?>
<script type="text/javascript">
<!--
function SetResponsible(select_name)
{
var obResponsible = document.getElementById("RESPONSIBLE_USER_ID");
if (!obResponsible.disabled)
{
var obSelect = document.getElementById(select_name);
var iValue, iResponsible, mess, i;
if (obSelect)
{
iValue = obSelect[obSelect.selectedIndex].value;
switch (select_name)
{
case "SLA_ID":
if (arSla_RESP[iValue]) iResponsible = arSla_RESP[iValue];
mess = '<?=GetMessage("SUP_SLA_RESPONSIBLE_UNDEFINED")?>';
break;
case "CATEGORY_ID":
if (arCategory_RESP[iValue]) iResponsible = arCategory_RESP[iValue];
mess = '<?=GetMessage("SUP_CATEGORY_RESPONSIBLE_UNDEFINED")?>';
break;
}
if (parseInt(iResponsible)>0)
{
for(i=0; i<obResponsible.options.length; i++)
if (obResponsible.options[i].value==iResponsible)
obResponsible.selectedIndex = i;
}
else alert(mess);
}
}
}
//-->
</script>
<?endif;?>
<tr valign="middle">
<td id="edit_12" align="right" nowrap><?=GetMessage("SUP_RESPONSIBLE")?></td>
<td id="edit_13" nowrap>
<select id="RESPONSIBLE_USER_ID" name="RESPONSIBLE_USER_ID">";
<option value="NOT_REF"> </option>
<?
$dbTeam = CTicket::GetSupportTeamList();
while ($arTeam = $dbTeam->Fetch())
{
$reference_id = $arTeam["REFERENCE_ID"];
$reference = $arTeam["REFERENCE"];
if($arTeam["ACTIVE"] == "Y" || $reference_id == $str_RESPONSIBLE_USER_ID)
{
echo "<option ";
if($reference_id == $str_RESPONSIBLE_USER_ID)
echo " selected ";
echo "value=\"".htmlspecialcharsbx($reference_id). "\">". htmlspecialcharsbx($reference)."</option>";
}
}
?>
</select>
</td>
</tr>
<?endif;?>
<?if ($can_select_criticality=="Y") :?>
<tr valign="middle">
<td id="edit_14" align="right"><?=GetMessage("SUP_CRITICALITY")?></td>
<td id="edit_15"><?
//if ($ID<=0 && strlen($strError)<=0) $str_CRITICALITY_ID = CTicketDictionary::GetDefault("K", $TICKET_SITE);
//echo SelectBox("CRITICALITY_ID", CTicketDictionary::GetDropDown("K", $TICKET_SITE, $TICKET_SLA), " ", $str_CRITICALITY_ID, " id=\"CRITICALITY_ID\"");
echo SelectBoxFromArray("CRITICALITY_ID", __GetDropDown("K", $TICKET_DICTIONARY), $str_CRITICALITY_ID, " ", " id=\"CRITICALITY_ID\"");
?></td>
</tr>
<?endif;?>
<?if ($can_select_mark=="Y") :?>
<tr valign="middle">
<td id="edit_16" align="right" nowrap><?=GetMessage("SUP_MARK")?></td>
<td id="edit_17" nowrap><?
//echo SelectBox("MARK_ID", CTicketDictionary::GetDropDown("M", $TICKET_SITE, $TICKET_SLA), " ", $str_MARK_ID, " id=\"MARK_ID\"");
echo SelectBoxFromArray("MARK_ID", __GetDropDown("M", $TICKET_DICTIONARY), $str_MARK_ID, " ", " id=\"MARK_ID\"");
?></td>
</tr>
<?endif;?>
<?if ($can_select_category=="Y") :?>
<tr valign="middle">
<td id="edit_18" align="right"><?=GetMessage("SUP_CATEGORY")?></td>
<td id="edit_19"><?
//if ($ID<=0 && strlen($strError)<=0) $str_CATEGORY_ID = CTicketDictionary::GetDefault("C", $TICKET_SITE);
//echo SelectBox("CATEGORY_ID", CTicketDictionary::GetDropDown("C", $TICKET_SITE, $TICKET_SLA), " ", $str_CATEGORY_ID, " id =\"CATEGORY_ID\"");
echo SelectBoxFromArray("CATEGORY_ID", __GetDropDown("C", $TICKET_DICTIONARY), $str_CATEGORY_ID, " ", " id =\"CATEGORY_ID\"");
?><?if ($can_select_responsible=="Y"):?> <a title="<?=GetMessage("SUP_RESPONSIBLE_SELECT_BY_CATEGORY_ALT")?>" id="icon_1" href="javascript:SetResponsible('CATEGORY_ID')"><img src="/bitrix/images/support/resp.gif" width="16" height="16" border="0" alt="<?=GetMessage("SUP_RESPONSIBLE_SELECT_BY_CATEGORY_ALT")?>"></a><?endif;?></td>
</tr>
<?endif;?>
<?if ($can_select_sla=="Y" && $can_select_site=="Y"):?>
<tr valign="middle">
<td id="edit_20" align="right" width="20%" nowrap><?=GetMessage("SUP_SLA")?>:</td>
<td id="edit_21" width="80%" nowrap><?
$rsSLA = CTicketSLA::GetDropDown($TICKET_SITE);
echo SelectBox("SLA_ID", $rsSLA, "", $TICKET_SLA, "onChange=\"OnSLAChange(this[this.selectedIndex].value)\" id=\"SLA_ID\"");
?><?if ($can_select_responsible=="Y"):?> <a id="icon_2" title="<?=GetMessage("SUP_RESPONSIBLE_SELECT_BY_SLA_ALT")?>" href="javascript:SetResponsible('SLA_ID')"><img src="/bitrix/images/support/resp.gif" width="16" height="16" border="0" alt="<?=GetMessage("SUP_RESPONSIBLE_SELECT_BY_SLA_ALT")?>"></a><?endif;?></td>
</tr>
<script type="text/javascript">
<!--
var arCriticality_SLA = Array();
var arCategory_SLA = Array();
var arMark_SLA = Array();
<?
if (is_array($arrSlaID)):
foreach($arrSlaID as $sid):
$slaDictionary = CTicketDictionary::GetDropDownArray(false, $sid);
if ($can_select_category=="Y") :
?>
arCategory_SLA[<?=$sid?>]=Array(<?
echo "Array('NOT_REF', ' ')";
if (isset($slaDictionary['C']))
{
foreach ($slaDictionary['C'] as $ar)
{
echo ", Array('".addslashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".addslashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
}
}
?>);
<?
endif;
if ($can_select_mark=="Y") :
?>
arMark_SLA[<?=$sid?>]=Array(<?
echo "Array('NOT_REF', ' ')";
if (isset($slaDictionary['M']))
{
foreach ($slaDictionary['M'] as $ar)
{
echo ", Array('".addslashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".addslashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
}
}
?>);
<?
endif;
if ($can_select_criticality=="Y") :
?>
arCriticality_SLA[<?=$sid?>]=Array(<?
echo "Array('NOT_REF', ' ')";
if (isset($slaDictionary['K']))
{
foreach ($slaDictionary['K'] as $ar)
{
echo ", Array('".addslashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".addslashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
}
}
?>);
<?
endif;
endforeach;
endif;
?>
function OnSLAChange(sla_id)
{
var obSiteSelect, site_id, select_index, k;
var arrList = Array();
var arrValues = Array();
var arrInit = Array();
var arrCheck = Array();
obSiteSelect = document.form1.SITE_ID;
site_id = obSiteSelect[obSiteSelect.selectedIndex].value;
<?if ($can_select_category=="Y") :?>
arrList[arrList.length] = document.form1.CATEGORY_ID;
arrValues[arrValues.length] = arCategory_SLA;
arrCheck[arrCheck.length] = arCategory[site_id];
arrInit[arrInit.length] = parseInt('<?=$str_CATEGORY_ID?>');
<?endif;?>
<?if ($can_select_mark=="Y") :?>
arrList[arrList.length] = document.form1.MARK_ID;
arrValues[arrValues.length] = arMark_SLA;
arrCheck[arrCheck.length] = arMark[site_id];
arrInit[arrInit.length] = parseInt('<?=$str_MARK_ID?>');
<?endif;?>
<?if ($can_select_criticality=="Y") :?>
arrList[arrList.length] = document.form1.CRITICALITY_ID;
arrValues[arrValues.length] = arCriticality_SLA;
arrCheck[arrCheck.length] = arCriticality[site_id];
arrInit[arrInit.length] = parseInt('<?=$str_CRITICALITY_ID?>');
<?endif;?>
for(i=0; i<arrList.length; i++)
{
arList = arrList[i];
arValues = arrValues[i][sla_id];
select_index = 0;
while(arList.length>0) arList.options[0]=null;
k = 0;
for(j=0; j<arValues.length; j++)
{
if(in_array(arValues[j][0], arrCheck[i]))
{
newoption = new Option(htmlspecialcharsback(arValues[j][1]), arValues[j][0], false, false);
arList.options[k] = newoption;
k++;
if (newoption.value==arrInit[i]) select_index = j;
}
}
if (parseInt(select_index)>0) arList.selectedIndex = parseInt(select_index);
}
}
//-->
</script>
<?endif;?>
<?if ($ID>0):?>
<?if ($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y"):?>
<tr>
<td id="edit_32"><?=GetMessage("SUP_TASK_TIME")?></td>
<td id="edit_33"><input type="text" name="TASK_TIME" id="TASK_TIME" size="7" maxlength="10" value=""></td>
</tr>
<tr valign="middle">
<td id="edit_34" align="right" nowrap><?echo GetMessage("SUP_HOLD_ON")?>:</td>
<td id="edit_35" nowrap><?echo InputType("checkbox","HOLD_ON","Y",$str_HOLD_ON, false, "", "id=\"HOLD_ON\"")?></td>
</tr>
<?endif;?>
<?if (($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y") && strlen($str_DATE_CLOSE)<=0) :?>
<tr valign="middle">
<td id="edit_22" align="right" nowrap><?=GetMessage("SUP_AUTO_CLOSE_TICKET")?></td>
<td id="edit_23" nowrap><?
$ref_id = array("-1", "0");
$ref = array(GetMessage("SUP_NOT_CHANGE"), GetMessage("SUP_SET_NULL"));
for ($i=1;$i<=90;$i++)
{
$ref[] = $i." ".GetMessage("SUP_DAY");
$ref_id[] = $i;
}
$arr = Array("reference" => $ref, "reference_id" => $ref_id);
echo SelectBoxFromArray("AUTO_CLOSE_DAYS", $arr, $str_AUTO_CLOSE_DAYS, "", " id=\"AUTO_CLOSE_DAYS\"");
?></td>
</tr>
<?endif;?>
<?if (strlen($str_DATE_CLOSE)<=0):?>
<script type="text/javascript">
<!--
function CloseClick()
{
var objClose, color;
objClose = document.getElementById("CLOSE");
if (objClose.checked) color = "#FF0000"; else color = "";
objClose.style.backgroundColor = color;
}
//-->
</SCRIPT>
<tr valign="middle">
<td id="edit_24" align="right" nowrap><?echo GetMessage("SUP_CLOSE_TICKET")?>:</td>
<td id="edit_25" nowrap><?echo InputType("checkbox","CLOSE","Y",$str_CLOSE, false, "", "OnClick=\"CloseClick()\" id=\"CLOSE\"")?></td>
</tr>
<script type="text/javascript">
<!--
CloseClick();
//-->
</SCRIPT>
<?else:?>
<script type="text/javascript">
<!--
function OpenClick()
{
var objOpen, color;
objOpen = document.getElementById("OPEN");
if (objOpen.checked) color = "#0000FF"; else color = "";
objOpen.style.backgroundColor = color;
}
//-->
</SCRIPT>
<tr valign="middle">
<td align="right" nowrap><?echo GetMessage("SUP_OPEN_TICKET")?>:</td>
<td nowrap><?echo InputType("checkbox","OPEN","Y","",false,"","OnClick=\"OpenClick()\" id=\"OPEN\"")?></td>
</tr>
<script type="text/javascript">
<!--
OpenClick();
//-->
</SCRIPT>
<?endif;?>
<?endif;?>
<?
if ($ID <= 0/* && !($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y")*/)
{
?>
<tr>
<td class="heading" id="edit_36"><?=GetMessage('SUP_COUPON')?></td>
<td valign="top" id="edit_37"><input type="text" name="COUPON" value="" size="80" maxlength="255"></td>
</tr>
<?
}
?>
<?
//$tabControl->BeginNextTab();
if( $bAdmin == "Y" || $bSupportTeam == "Y" || $bDemo == "Y" )
{
$USER_FIELD_MANAGER->EditFormShowTab($PROPERTY_ID, ( count( $messageA ) > 0 ? true : false ), $ID);
if ( $ID > 0 )
{
?>
<script type="text/javascript">
function EnDisUserFields( mode )
{
<?
$arrUF = $USER_FIELD_MANAGER->GetUserFields( "SUPPORT", 0, LANGUAGE_ID );
echo "UFArr = Array('" . implode("','", array_keys( $arrUF ) ) . "');";
?>
HtmArr = Array();
i = 0;
tab = document.getElementById( "edit1_edit_table" );
var disabled = (mode=='view') ? true : false;
var back_color = disabled ? "F8F8F8" : "FFFFFF";
for( var k in UFArr )
{
var tabs = BX.findChildren( tab, { "tag" : "input", attr: { "name" : UFArr[k] } }, true );
if( tabs == null ) continue;
for (var i = 0; i < tabs.length; i++)
{
tabs[i].disabled = disabled;
tabs[i].style.backgroundColor = back_color;
}
}
}
EnDisUserFields( 'view' );
</script>
<?
}
}
?>
<?
if ( $ID>0 && ( $bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y" ))
{
?>
<tr class="heading"><td id="edit_26" colspan="2"><?=GetMessage("SUP_SUPPORT_COMMENTS")?></td></tr>
<tr valign="top">
<td> </td>
<td nowrap><textarea name="SUPPORT_COMMENTS" id="SUPPORT_COMMENTS" style="width:100%;height:100px;" wrap="virtual"><?=$str_SUPPORT_COMMENTS?></textarea></td>
</tr>
<?
}
?>
<?
$tabControl->Buttons(array("back_url"=>$TICKET_LIST_URL."?lang=".LANGUAGE_ID));
$tabControl->End();
?>
<?if (($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y") && $ID>0):?>
<?if ($can_select_mode && $default_mode=="view"):?>
<?echo BeginNote();?>
<?=GetMessage("SUP_MODE_LEGEND")?>
<?echo EndNote();?>
<?endif;?>
<script language="javascript">
HiddenClick();
<?if ($can_select_mode=="Y"):?>
<?if ($default_mode=="view"):?>
OnModeClick('view', 'mode_view', 'mode_edit');
<?else:?>
OnModeClick('edit', 'mode_edit', 'mode_view');
<?endif;?>
<?endif;?>
</script>
<?endif;?>
</form>
<?/*$tabControl->ShowWarnings("form1", $message);*/?>
<?echo BeginNote();?>
<table border="0" cellspacing="6" cellpadding="0">
<tr>
<td valign="center" colspan="2" nowrap><?=GetMessage("SUP_TICKET_STATUS")?>:</td>
</tr>
<tr>
<td valign="center" nowrap><div class="lamp-red"></div></td>
<td valign="center" nowrap><?echo ($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y") ? GetMessage("SUP_RED_ALT") : GetMessage("SUP_RED_ALT_2")?></td>
</tr>
<?if ($bAdmin=="Y" || $bDemo=="Y") :?>
<tr>
<td valign="center" nowrap><div class="lamp-yellow"></div></td>
<td valign="center" nowrap><?echo GetMessage("SUP_YELLOW_ALT")?></td>
</tr>
<?endif;?>
<tr>
<td valign="center" nowrap><div class="lamp-green"></div></td>
<td valign="center" nowrap><?echo GetMessage("SUP_GREEN_ALT")?></td>
</tr>
<?if ($bAdmin=="Y" || $bDemo=="Y" || $bSupportTeam=="Y") :?>
<tr>
<td valign="center" nowrap><div class="lamp-green-s"></div></td>
<td valign="center" nowrap><?echo GetMessage("SUP_GREEN_S_ALT")?></td>
</tr>
<?endif;?>
<tr>
<td valign="center" nowrap><div class="lamp-grey"></div></td>
<td valign="center" nowrap><?echo GetMessage("SUP_GREY_ALT")?></td>
</tr>
</table>
<?echo EndNote();?>
<?require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/main/include/epilog_admin.php"); ?>